{"_id":"agxzfmlsbGlzdHNpdGVyGAsSC05ld19Db21wYW55GICAgN79hZEIDA","lastupdate":"2023-05-23T00:00:00.000Z","update_date":"2023-05-23T00:00:00.000Z","lastModified":"Mar 19, 2025","active":1,"confidence_score":99,"confidence_score_reason":"funding rounds, markets","urlname":"kms-lighthouse","minimal_profile":null,"status":"","fullstatus":"","acquired":0,"hide_reason":null,"hide_reason_data":null,"hide_reasons":[{"id":"8257rxn4P8EFQOmS5hAAauHyYMhhxrA5u6yWX4XUShpybX3AMNo3Y9","reason":"Pending approval - External entity"},{"id":"aOIaOiiqfpA8UMw6VCTh8ueRmkG3lzDy1NGqEOaJbe11OrCzMTCCd6","reason":"The company is a service provider"},{"id":"ddgjKuc3GgH8E5UehSVJviRl471BCajL1plO8HtGoOojy2NivYqQ7x","reason":"Owner asked to delete"},{"id":"EjOKM211H1ira9J63oaGPuUxvr7Oba55TZo3NWsFO5uhbNu7o4x4zD","reason":"The company is not Israeli"},{"id":"J7fQJtnT3GdWWSE3MD8rzaW65LJ4jEIKxSZnneQiReONdZjG3zIqWe","reason":"Owner asked to hide in the meantime"},{"id":"NxlAC3ReFb5ksiYNLp2FnUyluoJzwRCYfcF7xpTZaPM53SdWQ5kv0B","reason":"Pending approval"},{"id":"RhC1tlwXzioK0MfzBII3H2wepEfQOfKVktmdwqeqTJjGi3ZaBWUqZo","reason":"The company is not innovative"},{"id":"S0Ed46vNI6vZYVxLedANWGjas23K6hY0QdsCtiGYL7lshqIEdLV3sA","reason":"The company ceased operations in Israel"},{"id":"VTANq7bEvlsEcPjp0ghelXfShaCosgndONGjgU730aAOxXtaDIF5j3","reason":"This is a product of an existing company"}],"type":"Startup","logokey":"$6Nqya5t1bN3isaQmbTOBWeYZq8w6mkPV7TMvj75LE5JUpxsocDFtWc","name":"KMS Lighthouse","oneliner":"Knowledge Management Platform","registrar":"512336231","website":"https://kmslh.com","careerspage":"https://kmslh.com/careers","founded_month":6,"founded_year":1996,"formernames":[],"sociallinks":{"twitter":"https://twitter.com/kmslighthouse","youtube":"","facebook":"https://www.facebook.com/pages/KMS-lighthouse/123774257810917","linkedin":"https://www.linkedin.com/company/2982156","instagram":""},"social":["https://www.facebook.com/pages/KMS-lighthouse/123774257810917","https://www.linkedin.com/company/2982156","https://twitter.com/kmslighthouse"],"flattenedsociallinks":"https://www.facebook.com/pages/KMS-lighthouse/123774257810917|https://www.linkedin.com/company/2982156|https://twitter.com/kmslighthouse","apps":{"appstore":"","googleplay":""},"is_claimed_by_owner":1,"employees":"51-200","employees_exact":200,"patent":1,"raised":0,"stage":"Mature","public_stage":"Mature","primary_sector_key":"agxzfmlsbGlzdHNpdGVyJAsSF0Jhc2VDbGFzc2lmaWNhdGlvbk1vZGVsGICA4JvZwIIIDA","primary_sector":"Business Software","alternativenames":null,"about":"KMS Lighthouse is a leading provider of cutting-edge knowledge management solutions enhancing business engagements by empowering employees, agents and customers with real-time access to accurate and consistent knowledge to improve customer and employee experience alike. KMS Lighthouse's powerful patented search functionality dramatically improves engagements across all service and sales channels. The solution boosts productivity and efficiency with a powerhouse of digitized knowledge that’s easy to update, collaborate, share, or provide feedback in real-time. The solution is easily integrated to 3rd party solutions including CRM, ticketing and chatbots. KMS Lighthouse has been adopted by leading global brands, including Bank of America, Toyota Financial Services, GE HealthCare, lastminute.com and the AA.\n\nKMS Lighthouse has been named as a Cool Vendor by Gartner and is considered as a leading knowledge management solution.\n\nFor more information, visit https://www.kmslh.com","climatetech_description":null,"is_climatetech_relevant":null,"phone":"+972732617330","country":null,"address":{"israeli":[{"id":"8690c679-f55b-4aac-9d4a-0e7c4f91766b","city":"Petah Tikva","type":null,"address":"Shimshon St 9, Petah Tikva, Israel","placeid":null,"notactive":0,"openeddate":null,"registrarid":null,"firstrdcenter":0,"registrarname":null}],"officesabroad":[{"id":"5657d55b-ac41-4283-8b2d-ff211c766ba2","city":"Irving","address":"909 Lake Carolyn Pkwy, Irving, TX 75039, USA","country":"United States","placeid":null},{"id":"72a6187c-a656-47f4-95bd-551edb9bc1e3","city":"London","address":"Salisbury House, London, UK","country":"United Kingdom","placeid":null}]},"headquarter_address":null,"district":"Center District","news":[{"id":"900bgaFnPodyG95HS3A3rokH2UIUMFLLZRxZIp41rOJ9m32kQ4nJAG","date":"Mar 11, 2025","link":"https://www.prnewswire.com/il/news-releases/kms-lighthouse-wins-two-stevie-awards-in-the-2025-stevie-awards-for-sales--customer-service-302398221.html","source":"www.prnewswire.com","visible":1,"analysis":{"date":"Wed Mar 12 2025","status":-1,"message":"","entityGrowthIconPath":"none;"},"sentiment":null,"analysisId":"nnrCu3upGa7lywSjzBWsCyEi8Q0Mx7TeoJCRerSK1Q71kS8CSQzePO","news_summary":"/PRNewswire/ -- KMS Lighthouse Limited, a global leader in knowledge management solutions, has been named a winner of two prestigious Bronze Stevie® Awards in...","analysisStructuredIssuesDisplay":"none","analysisImpactOnCompanyDisplay":"block"},{"id":"sL1rIDnPWWTMU0ET9l8B6ITnn57BChkHECAuHuTdfhfAREPpJyZOv2","date":"Dec 10, 2024","link":"https://www.prnewswire.com/il/news-releases/kms-lighthouse-recognized-in-enterprise-knowledge-management-solutions-analyst-evaluation-302327570.html","source":"www.prnewswire.com","visible":1,"analysis":{"tags":"recognition","company":"KMS Lighthouse Limited","layoffs":null,"summary":"KMS Lighthouse Limited, a leader in knowledge management, has been recognized in The Forrester Wave™ evaluation for 2024, highlighting its commitment to innovation and enterprise-level solutions. The company, headquartered in Israel, collaborates with Microsofts Azure platform and employs AI, machine learning, and advanced analytics to tailor solutions for medium and large organizations. KMS Lighthouses platform is noted for its intuitive interface, advanced data analytics, and gamification features, enhancing productivity and efficiency for its customers. The system integrates seamlessly with CRM systems like Microsoft Dynamics 365, Zendesk, and Salesforce, eliminating the need for employee training. This recognition underscores KMS Lighthouses focus on scalability and delivering value to organizations globally.","partners":["Microsoft"],"customers":null,"investors":null,"confidence":10,"key_topics":["knowledge management","AI-driven solutions","Forrester Wave","customer-centric","integration"],"date_of_event":"2024","valuation_amount":null,"impact_on_company":"growth-positive","investment_amount":null,"structured_issues":[],"acquisition_amount":null,"entityGrowthIconPath":"url(/assets/circle-green.svg);"},"sentiment":"growth-positive","analysisId":"YKGh5RwoaJJui5wuPSjuOPh1zaZuOY7MxoPeX6NwQLCxA5temeNxrB","news_summary":"/PRNewswire/ -- KMS Lighthouse Limited, a global leader in knowledge management, has been evaluated in the renowned The Forrester Wave™ evaluation of knowledge...","analysisStructuredIssuesDisplay":"none","analysisImpactOnCompanyDisplay":"block"},{"id":"dlBuJmysgGtZ9Py8h0Fownu9IJY3aINVxNVb55aEueNpPSLqU0y1Bh","date":"Nov 10, 2022","link":"https://www.prnewswire.com/news-releases/kms-lighthouse-wins-prestigious-award-301674930.html","source":"www.prnewswire.com","visible":1,"analysis":{"tags":"knowledge management","company":"KMS Lighthouse","layoffs":null,"summary":"KMS Lighthouse, a leading knowledge management company, has won the KM Promise Award for implementing and integrating knowledge management practices into business processes. The award recognizes the companys innovative technology and partnerships with clients to deliver the best knowledge management experience. KMS Lighthouses solutions optimize knowledge across organizations, driving efficiencies in customer interactions and improving employee satisfaction. The company focuses on empowering customers, employees, and agents with real-time access to accurate and consistent knowledge. 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It highlights the role of AI in improving decision-making, uncovering market gaps, and elevating customer service through personalization and real-time access to information. The article emphasizes the connection between customer engagement and customer experience, and how AI can help brands treat each customer as an individual. It also mentions the challenges and benefits of integrating chatbots into customer service strategies. Overall, the article promotes the use of AI in customer engagement to build stronger relationships, increase customer loyalty, and drive business growth.","partners":null,"customers":null,"investors":null,"confidence":8,"key_topics":["AI","Customer Engagement","Customer Experience","Personalization","Customer Service"],"date_of_event":null,"valuation_amount":null,"impact_on_company":"growth-positive","investment_amount":null,"structured_issues":["Customers","Partners"],"acquisition_amount":null,"structuredIssuesShow":"#Customers  #Partners","entityGrowthIconPath":"url(/assets/circle-green.svg);"},"sentiment":"growth-positive","analysisId":"O94hgSIvBu5rau1oWS1vfXGB12eWAyW0ZLBsd5JkUxkJUHonKTVQ2u","news_summary":"Council Post: How AI Can Change Customer Experience And Engagement","analysisStructuredIssuesDisplay":"block","analysisImpactOnCompanyDisplay":"block"},{"id":"924f5b04-14ee-42ed-b051-e055454cc901","date":"Nov 12, 2020","link":"https://www.calcalistech.com/ctech/articles/0,7340,L-3871395,00.html","source":"www.calcalistech.com","visible":1,"analysis":{"tags":"acquisition","company":"KMS Lighthouse","layoffs":null,"summary":"Knowledge management platform KMS Lighthouse has announced the acquisition of Reps AI, a startup specializing in AI-driven agent assistance and employee assist technology. The acquisition is valued at approximately $20 million and will enhance KMS Lighthouses innovation and development efforts. Reps AI is currently used by companies such as EasyJet, Yves Rocher, and Monday.com. The acquisition will enable KMS Lighthouse to provide seamless, AI-driven customer experiences coupled with knowledge management in a single platform. 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The event will focus on urgent knowledge management practices and the latest trends in employee and customer experiences. The summit will feature panel speakers from organizations such as 7-Eleven and Unum, as well as industry experts from Forrester Research and Customer Bliss. KMS Lighthouses Chief Solution Architect will also share the companys latest developments and innovations. The event aims to address the challenges posed by the COVID-19 pandemic and how organizations can adapt to a post-pandemic environment. KMS Lighthouse is a leading provider of knowledge management solutions.","partners":null,"customers":null,"investors":null,"confidence":9,"key_topics":["Knowledge Management Summit","Customer and employee experiences","Pandemic","AI","Event lineup"],"date_of_event":"November 11, 2020","valuation_amount":null,"impact_on_company":"growth-positive","investment_amount":null,"structured_issues":["Customers","Partners"],"acquisition_amount":null,"structuredIssuesShow":"#Customers  #Partners","entityGrowthIconPath":"url(/assets/circle-green.svg);"},"sentiment":"growth-positive","analysisId":"Nvkuppm0ARcyLfjF9wMrZYMMmJaAh23bjVbZtFKuL7o7NaCqGufFUT","news_summary":"KMS Lighthouse Announces Annual Knowledge Management Summit in Conjunction with Forrester: November 11th at 11 am ET","analysisStructuredIssuesDisplay":"block","analysisImpactOnCompanyDisplay":"block"},{"id":"55132a3e-5c26-4a98-accf-0d054c65aef9","date":"Sep 1, 2020","link":"https://www.prnewswire.com/il/news-releases/kms-lighthouse-saas-knowledge-management-system-achieves-soc2-type-ii-compliance-301121759.html","source":"www.prnewswire.com","visible":1,"analysis":{"tags":"security, compliance","company":"KMS Lighthouse","layoffs":null,"summary":"KMS Lighthouse has achieved SOC2 Type II compliance, certifying that the company has measures and procedures in place to protect its clients sensitive data. The certification recognizes the focus on advanced security for customers and validates the priority the company places on security processes and capabilities. SOC2 is an auditing process that ensures cloud-based service providers securely manage customer data. The certification provides reasonable assurance and peace of mind that the service providers non-financial reporting controls are appropriately designed and in place. While SOC2 compliance is not mandatory for SaaS cloud providers, it plays a paramount role in securing an organizations data.","partners":null,"customers":null,"investors":null,"confidence":9,"key_topics":["SOC2 Type II compliance","security","knowledge management solutions","cloud-based service providers","data protection"],"date_of_event":"September 1, 2020","valuation_amount":null,"impact_on_company":"growth-positive","investment_amount":null,"structured_issues":["Customers"],"acquisition_amount":null,"structuredIssuesShow":"#Customers","entityGrowthIconPath":"url(/assets/circle-green.svg);"},"sentiment":"growth-positive","analysisId":"cNOBD6wA0OT5UHDPPorJmGzurRRfhAW6rC7H5bYQ3HDeevMZAuFeK7","news_summary":"KMS Lighthouse SaaS Knowledge Management System Achieves SOC2 Type II Compliance","analysisStructuredIssuesDisplay":"block","analysisImpactOnCompanyDisplay":"block"},{"id":"732997ad-19ad-4d9a-bec4-51621221adfa","date":"May 4, 2020","link":"https://www.prnewswire.com/news-releases/kms-lighthouse-expands-its-knowledge-management-solution-via-native-integration-with-zendesk-301051724.html","source":"www.prnewswire.com","visible":1,"analysis":{"tags":"Zendesk integration","company":"KMS Lighthouse","layoffs":null,"summary":"KMS Lighthouse has launched its KMS Lighthouse Zendesk integration offering, which improves agent and customer experiences by providing fast and accurate access to answers. The integration includes natural language searches, Single Sign-on (SSO), and a search-and-answer solution powered by machine learning. The integration is native to Zendesk, allowing agents to search and provide accurate answers without leaving the platform. KMS Lighthouse is a leading provider of knowledge management solutions.","partners":"Zendesk","customers":null,"investors":null,"confidence":9,"key_topics":["KMS Lighthouse Zendesk integration","improving agent and customer experiences","natural language searches","Single Sign-on (SSO)","machine learning"],"date_of_event":"May 4, 2020","valuation_amount":null,"impact_on_company":"growth-positive","investment_amount":null,"structured_issues":["Partners"],"acquisition_amount":null,"structuredIssuesShow":"#Partners","entityGrowthIconPath":"url(/assets/circle-green.svg);"},"sentiment":"growth-positive","analysisId":"0IoxtWd3YfG9pDHFUjUjf7qBspjqgQYrAMSDoQFwgklMm0culUyS5V","news_summary":"KMS Lighthouse Expands Its Knowledge Management Solution via Native Integration With Zendesk","analysisStructuredIssuesDisplay":"block","analysisImpactOnCompanyDisplay":"block"},{"id":"bb0710e2-80f2-411c-81b3-43a89a80214b","date":"Jul 9, 2017","link":"http://blog.kmslh.com/blog/lighthouse-digital-transformation-round-table","source":"blog.kmslh.com","visible":1,"analysis":{"tags":"Digital Transformation","company":"KMS lighthouse","layoffs":null,"summary":"KMS lighthouse hosted a round table on the digital transformation of the corporate knowledge base. They showcased enhancements in the online space to help companies better reach millennials, including Lighthouse Facebook Messenger Integration and the new Lighthouse Self Service Portal.","partners":null,"customers":null,"investors":null,"confidence":8,"key_topics":["Digital Transformation","Corporate Knowledge Base","KM reach","Online space","Millennials"],"date_of_event":null,"valuation_amount":null,"impact_on_company":"growth-positive","investment_amount":null,"structured_issues":["Customers","Partners"],"acquisition_amount":null,"structuredIssuesShow":"#Customers  #Partners","entityGrowthIconPath":"url(/assets/circle-green.svg);"},"sentiment":"growth-positive","analysisId":"DzAqrfqpA8eAy2jdMRP0l0ZaQxnDOWOhrRsVXgn0yRT5MuArUVESm1","news_summary":"Lighthouse Digital Transformation Event  KMS Lighthouse","analysisStructuredIssuesDisplay":"block","analysisImpactOnCompanyDisplay":"block"},{"id":"e84ee61a-b155-4c3b-a3ea-df7925d4c6c8","date":"Mar 31, 2017","link":"http://blog.kmslh.com/blog/kms-lighthouse-growth-in-russia-sviaz-bank-has-implemented-lighthouse-as-the-knowledge-management-platform-in-their-contact-center","source":"blog.kmslh.com","visible":1,"analysis":{"tags":"knowledge management","company":"Lighthouse","layoffs":null,"summary":"Lighthouse has been implemented as the knowledge management system in Sviaz-Banks contact centers, increasing productivity and reducing operational costs. 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