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Despite efforts to leverage AI technology, LivePerson continues to struggle with revenue growth.","partners":"Infosys","customers":null,"investors":"Starboard Value","confidence":9,"key_topics":["competition","revenue decline","stock performance","AI technology","management changes"],"date_of_event":"Late last week","valuation_amount":"$62.8M","impact_on_company":"growth-negative","investment_amount":null,"structured_issues":["Layoffs","Management Changes","Customers"],"acquisition_amount":null,"structuredIssuesShow":"#Layoffs  #Management Changes  #Customers","entityGrowthIconPath":"url(/assets/circle-red.svg);"},"sentiment":"growth-negative","analysisId":"GL7RDKqSQkAv0Lp0xeYz6PURTgNOCkaQmMHFEPlBhgw76ZTurm4Nna","news_summary":"Once seen as a transformative solution for customer service, LivePerson now contends with fierce competition and a shifting market landscape. ","analysisStructuredIssuesDisplay":"block","analysisImpactOnCompanyDisplay":"block"},{"id":"tfV9q7YBuByideLYHCk0vgLjycNxiv6Vsx8aRDDbeBxRA8vt7Cfmd2","date":"Mar 26, 2023","link":"https://en.globes.co.il/en/article-down-94-from-the-peak-what-went-wrong-at-liveperson-1001442278","source":"en.globes.co.il","visible":1,"analysis":{"tags":"financials","company":"LivePerson","layoffs":null,"summary":"The share price of LivePerson plunged more than 50% due to weak financials and projected decline in revenue. 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The company plans to cut costs and exit non-core business in an effort to recover.","partners":null,"customers":null,"investors":null,"confidence":9,"key_topics":["financials","AI and automation","pandemic demand","share price decline","revenue decline"],"date_of_event":"March 26, 2023","valuation_amount":"$310 million","impact_on_company":"growth-negative","investment_amount":null,"structured_issues":["Customers"],"acquisition_amount":null,"structuredIssuesShow":"#Customers","entityGrowthIconPath":"url(/assets/circle-red.svg);"},"sentiment":"growth-negative","analysisId":"cAoYDlOC2rpwiFMUfzQUkYQI3sWJvG56HjEkkFTAHADJNYbVQXgHoq","news_summary":"Down 94% from the peak: What went wrong at LivePerson","analysisStructuredIssuesDisplay":"block","analysisImpactOnCompanyDisplay":"block"},{"id":"15b500b3-6d36-430e-8280-838b9a3a3ce9","date":"Dec 1, 2020","link":"https://www.prnewswire.com/news-releases/liveperson-announces-proposed-private-offering-of-450-million-of-convertible-senior-notes-due-2026-301182599.html","source":"www.prnewswire.com","visible":1,"analysis":{"tags":"private offering, convertible senior notes, institutional buyers, securities","company":"LivePerson, Inc.","layoffs":null,"summary":"LivePerson, Inc. plans to offer $450.0 million aggregate principal amount of Convertible Senior Notes due 2026 in a private offering to qualified institutional buyers. The Notes will be senior, unsecured obligations of LivePerson and will bear interest payable semi-annually. The company intends to use the net proceeds for general corporate purposes, including acquisitions or other strategic transactions. LivePerson also expects to enter into capped call transactions to reduce potential dilution to holders of its common stock upon conversion of the Notes. The capped call counterparties may engage in activities that could affect the market price of LivePerson common stock or the Notes. The Notes and any shares of LivePerson common stock issuable upon conversion have not been registered under the Securities Act of 1933.","partners":null,"customers":null,"investors":null,"confidence":8,"key_topics":["Convertible Senior Notes","Private Offering","Capped Call Transactions","Use of Proceeds","Forward-Looking Statements"],"date_of_event":"December 1, 2020","valuation_amount":null,"impact_on_company":"growth-positive","investment_amount":"$450.0 million","structured_issues":["Investment"],"acquisition_amount":null,"structuredIssuesShow":"#Investment","entityGrowthIconPath":"url(/assets/circle-green.svg);"},"sentiment":"growth-positive","analysisId":"y63eF3lp8ryQcHtxXO2MfYPwRZMtie75LQceExbtsdQpMnAjHxQJUG","news_summary":"LivePerson Announces Proposed Private Offering of $450 Million of Convertible Senior Notes Due 2026","analysisStructuredIssuesDisplay":"block","analysisImpactOnCompanyDisplay":"block"},{"id":"7ec8b3d5-7787-48ce-9eba-0b0a1eef0941","date":"Nov 1, 2020","link":"https://www.calcalistech.com/ctech/articles/0,7340,L-3867667,00.html","source":"www.calcalistech.com","visible":1,"analysis":{"tags":"strategic partnership","company":"LivePerson Inc.","layoffs":30,"summary":"A strategic partnership agreement between LivePerson Inc. and Infosys Ltd. will result in layoffs for LivePersons Israeli team. Infosys will shift LivePersons cloud-based activity to the public cloud, leading to the layoff of 30 Israeli employees and the transfer of 30 others to work for Infosys. The partnership aims to reduce costs and upgrade LivePersons cloud service. LivePerson is a publicly-traded software company that provides customer engagement solutions. The partnership with Infosys is estimated to be worth tens of millions of dollars per year. The transition is part of LivePersons response to the increased demand for its customer engagement platform during the Covid-19 pandemic. LivePerson previously announced a shift to a work from home model.","partners":"Infosys Ltd.","customers":null,"investors":"Infosys Ltd.","confidence":9,"key_topics":["cloud-based activity","strategic agreement","transition","Covid-19 pandemic","work from home model"],"date_of_event":"2020-11-01","valuation_amount":null,"impact_on_company":"growth-negative","investment_amount":null,"structured_issues":["Layoffs","Partners"],"acquisition_amount":null,"structuredIssuesShow":"#Layoffs  #Partners","entityGrowthIconPath":"url(/assets/circle-red.svg);"},"sentiment":"growth-negative","analysisId":"bw0zPHgx6BvU1pGEWvyE7Vtyita6xffNCYuE89U4qXDWBIjC9BDqPs","news_summary":"LivePerson to lay off 30 Israelis in the wake of a new deal with India's Infosys","analysisStructuredIssuesDisplay":"block","analysisImpactOnCompanyDisplay":"block"},{"id":"569fdcd5-cdc5-4f2f-81a0-e50cddbdf6d4","date":"Jul 12, 2020","link":"https://www.calcalistech.com/ctech/articles/0,7340,L-3839274,00.html","source":"www.calcalistech.com","visible":1,"analysis":{"tags":"work-from-home","company":"LivePerson","layoffs":null,"summary":"LivePerson, the conversational AI software company, is pivoting its business to work entirely from home. 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The estimated date for the permanent transition is August 2020.","partners":null,"customers":null,"investors":null,"confidence":8,"key_topics":["Covid-19","work from home","office closure","cost-cutting","global scale hiring"],"date_of_event":"August 2020","valuation_amount":null,"impact_on_company":"growth-positive","investment_amount":null,"structured_issues":["Customers","Partners"],"acquisition_amount":null,"structuredIssuesShow":"#Customers  #Partners","entityGrowthIconPath":"url(/assets/circle-green.svg);"},"sentiment":"growth-positive","analysisId":"IqUE3Vt41WADAts0S3GEoT8xXmhx6aDEp1cxzYRgEvtP2Cz7AsbkG8","news_summary":"LivePerson CEO Rob LoCascio explains how personal tragedy led his company to abandon the office","analysisStructuredIssuesDisplay":"block","analysisImpactOnCompanyDisplay":"block"},{"id":"2efe8c7a-1b62-434e-a7e4-f7b30d4585fe","date":"Jul 2, 2020","link":"https://www.calcalistech.com/ctech/articles/0,7340,L-3837400,00.html","source":"www.calcalistech.com","visible":1,"analysis":{"tags":"work from home","company":"LivePerson Inc.","layoffs":null,"summary":"LivePerson Inc., a publicly traded customer engagement company, has decided to shift to a full work from home (WFH) model until a vaccine for Covid-19 is found. 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The company expects to grow in the second quarter and has a valuation of $2.74 billion.","partners":null,"customers":null,"investors":null,"confidence":9,"key_topics":["work from home","office real-estate rentals","employee survey","productivity","savings"],"date_of_event":"2020-07-02","valuation_amount":"$2.74 billion","impact_on_company":"growth-positive","investment_amount":null,"structured_issues":["Expand"],"acquisition_amount":null,"structuredIssuesShow":"#Expand","entityGrowthIconPath":"url(/assets/circle-green.svg);"},"sentiment":"growth-positive","analysisId":"wryHx2SLOluG8XCjc7IIMfT9Jy3ObB1SiOxy9uFUnqdlGoXHnwNuoH","news_summary":"LivePerson is giving up its offices, switching to full WFH model","analysisStructuredIssuesDisplay":"block","analysisImpactOnCompanyDisplay":"block"},{"id":"48982275-9831-48c0-85f7-3b380b75ef12","date":"May 6, 2020","link":"https://www.calcalistech.com/ctech/articles/0,7340,L-3817710,00.html","source":"www.calcalistech.com","visible":1,"analysis":{"tags":"automatization, customer service","company":"LivePerson Inc.","layoffs":null,"summary":"LivePerson Inc., a Conversational Cloud company, has experienced an 18% increase in revenue due to the Covid-19 pandemic. The companys Conversational Cloud platform allows brands to engage with consumers through automated, personalized conversations on popular messaging channels. The pandemic has presented LivePerson with an opportunity as businesses have had to shut down their call centers and rely on digital platforms for customer service. LivePerson signed 130 deals in the first quarter of 2020, including new and existing customer contracts. The companys stock has soared on Nasdaq and the Tel Aviv Stock Exchange. The pandemic has also forced LivePerson to adjust its workflow and work from home, which has surprisingly improved productivity. LivePerson is optimistic about the future and believes that companies will continue to invest in automatization and digital platforms.","partners":null,"customers":"HSBC, Orange, GM Financial, The Home Depot","investors":null,"confidence":9,"key_topics":["Conversational Cloud","Automatization","Financial results","Remote work","Productivity"],"date_of_event":"2020-06-05","valuation_amount":null,"impact_on_company":"growth-positive","investment_amount":null,"structured_issues":["Customers","Expand"],"acquisition_amount":null,"structuredIssuesShow":"#Customers  #Expand","entityGrowthIconPath":"url(/assets/circle-green.svg);"},"sentiment":"growth-positive","analysisId":"up38vc4E6U5KChJu88dZd3UW3QKyfXXeWfuVFrit9vm6fhMDSUxEs4","news_summary":"\"The pandemic has forced companies to seek out automation,\" LivePerson Israel GM on the Benefits of Working with Bots","analysisStructuredIssuesDisplay":"block","analysisImpactOnCompanyDisplay":"block"},{"id":"24f0782e-f11d-437d-b34a-16464f2e6b9c","date":"Mar 18, 2020","link":"https://www.calcalistech.com/ctech/articles/0,7340,L-3801893,00.html","source":"www.calcalistech.com","visible":1,"analysis":{"tags":"customer engagement","company":"LivePerson Inc.","layoffs":null,"summary":"Yuval Matalon, general manager at LivePerson Inc., discusses the impact of the Covid-19 crisis on the Israeli tech sector. The company has moved to a work from home module and is ensuring compliance with health ministry regulations. They are also supporting their customers, particularly call centers transitioning to remote work, through their AI-based communication platform. Matalon believes that the crisis will have a positive impact on the Israeli tech sector, as people in Israel are known for their ability to adapt and innovate. He emphasizes the importance of investing in employees, listening to customers, and maintaining productivity, creativity, and innovation during tough times.","partners":null,"customers":null,"investors":null,"confidence":9,"key_topics":["Covid-19 crisis","Israeli tech sector","Work from home","AI-based communication platform","Minimizing damage"],"date_of_event":"2020-03-18","valuation_amount":null,"impact_on_company":"growth-positive","investment_amount":null,"structured_issues":["Customers","Partners"],"acquisition_amount":null,"structuredIssuesShow":"#Customers  #Partners","entityGrowthIconPath":"url(/assets/circle-green.svg);"},"sentiment":"growth-positive","analysisId":"HOzAItNyy8ANozmD5A0B1sWcyUQRJbbGbygySx6m3isKrwzW5SLAHV","news_summary":"In Israel, People Know How to Make the Best Out of Extreme Situations, Says LivePerson Exec","analysisStructuredIssuesDisplay":"block","analysisImpactOnCompanyDisplay":"block"},{"id":"43a22a98-3ad7-4667-93db-4925cb30f764","date":"Nov 6, 2019","link":"https://www.calcalistech.com/ctech/articles/0,7340,L-3773232,00.html","source":"www.calcalistech.com","visible":1,"analysis":{"tags":"partnership","company":"LivePerson","layoffs":null,"summary":"LivePerson has partnered with TTEC Holdings to collaborate on automatic customer service bots. The partnership aims to help companies transform their customer service centers using AI-based technologies. LivePerson is a customer engagement company that develops a cloud-based system for direct customer interaction across various channels. The companys clients include Home Depot, Lowes Companies Inc., and Rakuten. LivePerson was founded in 1995 and is listed on Nasdaq and Tel Aviv stock exchanges. The company has two research and development centers in Israel.","partners":["TTEC Holdings"],"customers":["Home Depot","Lowes Companies Inc.","Rakuten"],"investors":null,"confidence":9,"key_topics":["customer service bots","artificial intelligence","cloud-based system","customer interaction","research and development centers"],"date_of_event":"06.11.19","valuation_amount":null,"impact_on_company":"growth-positive","investment_amount":null,"structured_issues":["Partners"],"acquisition_amount":null,"structuredIssuesShow":"#Partners","entityGrowthIconPath":"url(/assets/circle-green.svg);"},"sentiment":"growth-positive","analysisId":"W2vwj1tx6CX4zOT8rvEgAyOgPNDA9T7bdjgqGyMzvYcCSqSlVrB8k1","news_summary":"Customer Engagement Companies LivePerson, TTEC Partner on Customer Service Bots","analysisStructuredIssuesDisplay":"block","analysisImpactOnCompanyDisplay":"block"},{"id":"ee9895ad-a7b3-4d26-9853-fabaf45c738b","date":"Feb 4, 2019","link":"https://www.calcalistech.com/ctech/articles/0,7340,L-3755615,00.html","source":"www.calcalistech.com","visible":1,"analysis":{"tags":"expansion","company":"LivePerson Inc.","layoffs":null,"summary":"LivePerson Inc. is expanding its Israeli branch and plans to add 50 additional employees to its current workforce of 350 employees. The company develops a cloud-based system for customer engagement and has clients such as Home Depot, Lowes Companies Inc, and Rakuten. LivePerson has two research and development centers in central Israel. The companys chief technology officer, Alex Spinelli, mentioned that Israels tech personnel have expertise in cybersecurity and machine learning. LivePerson also expects to expand its support for engagement in evolving domains like autonomous vehicles.","partners":null,"customers":["Home Depot","Lowes Companies Inc","Rakuten"],"investors":null,"confidence":9,"key_topics":["employee recruitment","customer engagement","research and development","cybersecurity","machine learning"],"date_of_event":"2019-02-04","valuation_amount":null,"impact_on_company":"growth-positive","investment_amount":null,"structured_issues":["Expand"],"acquisition_amount":null,"structuredIssuesShow":"#Expand","entityGrowthIconPath":"url(/assets/circle-green.svg);"},"sentiment":"growth-positive","analysisId":"xdImoeIrQIjvIewWCOPcATvSW6PRTme3Z2JlgrrAVrog460jdUJYPV","news_summary":"Customer Engagement Company LivePerson to Expand Israeli Operations","analysisStructuredIssuesDisplay":"block","analysisImpactOnCompanyDisplay":"block"},{"id":"3461f346-46f0-4ab1-afc3-0285e005cc63","date":"Jun 18, 2018","link":"https://www.calcalistech.com/ctech/articles/0,7340,L-3740507,00.html","source":"www.calcalistech.com","visible":1,"analysis":{"tags":"management changes","company":"LivePerson Inc.","layoffs":null,"summary":"LivePerson Inc. has appointed Yuval Matalon as general manager of its Israel branch. 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