Callvu

growth-positive

FICX, a CX Automation innovator, has secured $8 million in Series B funding to accelerate the development of its software platform for digitizing and automating customer processes. The funding round was led by NAventures and Prytek, with participation from Liberty Global Ventures. FICXs no-code approach to customer experience allows companies to rapidly digitize and automate broken customer journeys across various channels. The company plans to expand its core platform and drive market adoption of its CX Automation tools. The global market for customer experience software management is expected to reach $14.45 billion by 2025. FICXs customers include National Bank of Canada, Bank Leumi, Banca Transylvania, and the Israeli Ministry of Health.

growth-positive

CallVU, a digital call experience platform, is offering contact centers using NICE inContact CXone™ cloud contact center platform a program to provide a more interactive call experience at no charge for the first month. This program aims to mitigate the impact of brick and mortar closures by bridging the gap between in-store visits and calls into the contact center. CallVUs collaboration app allows agents to cobrowse, content share, and video chat with customers, making the contact center feel more like an in-store experience. The program is available for current CXone customers with no monthly fee, commitment, or contract for 30 days. CallVU is working with NICE inContact to make collaboration capabilities immediately available to their clients.

growth-positive

The article features an interview with Ori Faran, the founder of CallVU, a company that offers a digital engagement automation solution for contact centers. CallVU differentiates itself by providing a broad solution that covers the entire customer journey. They offer self-service tools that can be initiated through various channels and follow through the interaction between customers and agents. CallVU is a pioneer in Visual IVR technology and is adding conversational capabilities to enhance customer interactions. The company leverages automation and BI/Analytics tools to provide real-time visibility into business operations and customer experiences. They have integrations with CRM vendors like Salesforce and Oracle. Ori Faran predicts that predictive analytics will be impactful in leveraging personal data for targeted offers. CallVU focuses on hiring talented individuals to achieve their goals. The article does not mention any specific customers, partners, investment or acquisition details.