Company Overview
Snapshot
Founded in February 2016 by Eytan Hattem, CEMantica operates with 11–50 employees. The company focuses on customer journey management, providing tools to visualize and analyze customer experiences.
Business overview
CEMantica offers a customer journey mapping tool designed to help businesses visualize, understand, and analyze the customer experience. Its core technology integrates with customer relationship management systems, specifically Microsoft Dynamics 365, to map customer interactions and emotions. The platform serves various industries, including online retailers, financial institutions, and healthcare providers, by centralizing siloed data to generate analytical dashboards and actionable insights.
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- What is CEMantica's primary offering?
- CEMantica offers a customer journey mapping tool that helps businesses visualize, understand, and analyze the customer experience by mapping interactions and emotions throughout the customer journey.
- Which CRM system does CEMantica integrate with?
- CEMantica's solution is natively integrated with the Microsoft Dynamics 365 customer engagement platform, allowing users to connect personas to real customer profiles.
- What types of businesses does CEMantica target?
- CEMantica targets various businesses, including online retailers, financial institutions, and healthcare providers, offering enterprise solutions for customer experience and retention.
- Who is the founder of CEMantica?
- CEMantica was founded by Eytan Hattem in February 2016.
- What is the main benefit of using CEMantica's platform?
- The platform helps businesses generate analytical dashboards with actionable results and centralize siloed data to drive insights, ultimately improving customer understanding and retention.