Chargeflow

Company Overview

Snapshot

Founded in June 2021 by Ariel Chen and Avia Chen, Chargeflow operates with 51–200 employees. The company has raised $39 million across 4 funding rounds from 2 investors. In November 2025, Chargeflow secured a Series A funding round, with Viola Growth participating.

Business overview

Chargeflow provides an automated chargeback solution designed for eCommerce merchants. The company leverages big data and deep integration with client businesses to generate custom chargeback evidence and manage the dispute process. Its core technology, ChargeResponse, pulls evidence from over 50 data points and is optimized based on store type and dispute history, calculating a ChargeScore for each dispute based on evidence strength and fraud analysis. Chargeflow serves the FinTech & Insurtech sector, specifically targeting eCommerce businesses to help them recover lost revenue and protect merchant accounts.

Strategic signal

In November 2025, Chargeflow announced a $35 million Series A funding round, which included a $10 million component. This significant capital injection underscores investor confidence in Chargeflow's AI-powered chargeback automation platform and its potential to scale within the global enterprise merchant market, addressing the growing challenge of e-commerce fraud.

Company Intelligence Q&A

What is Chargeflow's primary offering?

Chargeflow offers a fully automated dispute and chargeback solution designed for eCommerce merchants, utilizing AI to generate custom evidence and fight chargebacks.

When was Chargeflow founded and by whom?

Chargeflow was founded in June 2021 by Ariel Chen and Avia Chen.

What was a significant recent funding event for Chargeflow?

In November 2025, Chargeflow raised a $35 million Series A funding round, which included a $10 million debt component, with Viola Growth participating as a lead investor.

How does Chargeflow help e-commerce businesses?

Chargeflow helps e-commerce businesses fight false chargebacks and recover lost revenue by launching an AI-powered platform that automates the dispute process, as announced in May 2022.

What security compliance has Chargeflow achieved?

In December 2022, Chargeflow received SOC 2 Type 1 compliance certification, demonstrating its commitment to data security and privacy.