Company Overview
Snapshot
Founded in January 1997, FTS operates with over 600 employees. The company specializes in convergent billing, charging, and policy control solutions. A significant milestone for FTS was its evaluation by Gartner in its 2017 Magic Quadrant for Integrated Revenue and Customer Management for CSPs, where it improved its position.
Business overview
FTS is a global provider of convergent billing, charging, customer care, policy control, and payment solutions. The company's core technology offers increased flexibility and independence for communications and content service providers, aiming for a reduced total cost of ownership. FTS serves a diverse range of markets including wireless, wireline, cable, MVNE and MVNO, M2M and IoT, broadband, content, cloud, mobile money, and eCommerce, operating primarily within the Business Software sector.
Strategic signal
In March 2020, FTS was involved in a significant arbitration case where NetOne, a mobile operator in Zimbabwe, was ordered to pay FTS $5 million in compensation for the cancellation of a billing system agreement. This outcome signals FTS's ability to enforce contractual agreements and secure substantial compensation in international disputes, reinforcing its commercial leverage and the value of its billing solutions in the telecommunications sector.
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- What is FTS's primary business?
- FTS is a global provider of convergent billing, charging, customer care, policy control, and payment solutions for communications and content service providers.
- What was the outcome of the arbitration case involving NetOne?
- In March 2020, the London International Court of Arbitration ordered NetOne to pay FTS $5 million in compensation for the cancellation of a billing system agreement.
- How has FTS been recognized by industry analysts?
- In November 2017, FTS improved its position in Gartner's Magic Quadrant for Integrated Revenue and Customer Management for CSPs. Additionally, in November 2016, Frost & Sullivan's Stratecast practice named FTS a key monetization innovation enabler for communication service providers.
- Which markets does FTS serve?
- FTS deploys its solutions to customers in over 40 countries across wireless, wireline, cable, MVNE and MVNO, M2M and IoT, broadband, content, cloud, mobile money, and eCommerce markets.