Lightico

Company Overview

Snapshot

Founded in July 2013 by Zviki Ben-Ishay, Omri Braun, and Justin Josh, Lightico operates with 51–200 employees. The company has raised a total of $52 million across 6 funding rounds from 9 investors. In June 2023, Lightico acquired European customer experience technology provider Vizolution.

Business overview

Lightico provides an AI-powered digital completion cloud designed for regulated enterprises to streamline customer-facing processes with compliance. Its SaaS platform orchestrates mobile-first journeys, integrating eSignatures, smart eForms, document collection, ID verification, consent, and payments into a unified workflow. The company's no-code solutions and CRM/contact-center integrations help businesses and operations teams reduce handling time, decrease abandonment rates, and enhance customer experience across onboarding, servicing, and claims. Lightico primarily serves financial services, telecom, and healthcare industries, operating within the Business Software sector, specifically focusing on Operations Solutions and Legal & Compliance Solutions.

Strategic signal

In June 2023, Lightico acquired Vizolution, a European customer experience technology provider. This strategic acquisition is significant as it aims to establish Lightico as a global leader in B2B2C digital completion, particularly within the financial services and telecom sectors. The move indicates a strong growth trajectory and a commitment to expanding its market footprint and solution offerings, despite previous workforce adjustments.

Company Intelligence Q&A

What was a significant strategic move made by Lightico in 2023?

In June 2023, Lightico acquired Vizolution, a European customer experience technology provider. This acquisition was aimed at creating a global leader in B2B2C digital completion for the financial services and telecom industries.

What was the outcome of Lightico's Series B funding extension in July 2021?

In July 2021, Lightico announced an additional $14 million in its Series B funding round, bringing the total round to $27 million. The funding was led by Capital One Ventures and supported by Poalim Equity.

Did Lightico experience any workforce changes in early 2023?

In February 2023, Lightico conducted a second round of layoffs, reducing its workforce by 20 employees, which accounted for 25% of its team. This decision was made to achieve profitability and maintain control over the company's future.

What partnership did Lightico establish in May 2022?

In May 2022, Lightico partnered with Inovatec Systems to provide digitally complete customer journeys for lenders in North America. This collaboration allows lenders to access Lightico's capabilities directly through the Inovatec Loan Origination System (LOS).

What was a key funding event for Lightico in November 2020?

In November 2020, Lightico completed a $13 million financing round led by Oxx. The funds were intended to accelerate the adoption of Lightico's customer interaction platform.