Loris Overview
Loris.ai has built an AI-based system that helps customer service agents communicate effectively and efficiently with customers, reducing the need for bots. The Loris algorithm analyzes the conversation between the service agent and the customer, measuring their emotional state and presenting recommendations on how to respond to the situation with the most appropriate messaging, language, or voice. It can generate insights for management regarding the agent's performance and customer's satisfaction.
Cumulative Funding Raised Over Time ($)
Latest News
growth-positive
Loris raises $12 million Series A for its conversational AI software CTech
Loris, a provider of conversational AI software for customer support, has raised $12 million in a Series A funding round. The funding will be used to expand the companys AI capabilities and generate voice-of-customer insights. Loris offers an AI software that can craft real-time suggested responses based on customer tone, integrating sentiment analysis to improve conversation outcomes. The software can be integrated with existing customer support platforms and provides an alternative to chatbots. The investment reflects confidence in Loriss success and the transformative potential of its AI insights in the industry.
InvestmentExpand
growth-positive
LinkedIn exec invests in Israel's Loris.AI to save customer service
Former LinkedIn CEO Jeff Weiner has invested in Loris.AI, an Israel-based company that has developed an AI system to help customer service agents communicate effectively with customers. The system reduces the need for frustrating chatbots and provides real-time coaching to improve efficiency and the quality of conversations. Loris.AI has raised $5.1 million in a seed round led by Vertex Ventures, with a total funding of $7.1 million. The companys technology is being used by Lyft, Freshly, and Slice.
CustomersInvestment
growth-positive
Loris.ai, a Crisis Text Line spin-out, raises $2 million to help companies have hard conversations
Loris.ai, a spin-out product from Crisis Text Line, has raised $2 million in a seed round led by Floodgate. The company aims to help companies navigate conversations around harassment and other charged topics by using artificial intelligence. Loris.ai plans to train employees on how to approach difficult conversations and improve internal culture. The platform is expected to be in beta by Q2 of this year. The article highlights the value of designing conversations and the importance of empathy and compassion in the workplace.
Investment
| Sector | Business Software |
Funding
| Total funding | $19.1M |
| Last funding | $12M |
| Stage | A |
| Rounds | 3 |
| Investors | 10 |
Team Members
2
Employees: 51-200
Web & Social Links
| Website | loris.ai/ |
| Careers | Careers page |
Locations
Abba Hillel Silver Rd 16, Ramat Gan, 5250608, Israel
56 5th Ave ste 533, Brooklyn, NY 11217, USA
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