Company Overview
Snapshot
Founded in January 2018 by Etie Hertz, Loris operates with 51–200 employees. The company has raised a total of $19.1 million across 3 funding rounds from 10 investors. In July 2025, Loris was acquired by Contentsquare.
Business overview
Loris.ai develops an AI-based system designed to enhance customer service interactions. Its core technology analyzes conversations between agents and customers, assessing emotional states to provide real-time recommendations for optimal messaging, language, and tone. This platform also generates insights for management on agent performance and customer satisfaction, serving the customer service and call center industries within the Business Software sector.
Strategic signal
In July 2025, Loris was acquired by Contentsquare, a move that significantly accelerates Contentsquare's expansion into AI agent analytics and conversation intelligence. This acquisition signals a strong market validation for Loris's AI-driven approach to customer service optimization and highlights the increasing demand for sophisticated AI solutions in enhancing customer experience and operational efficiency.
Log in to access full profile ›Company Intelligence Q&A
- What was a significant recent corporate development for Loris?
- In July 2025, Loris was acquired by Contentsquare. This acquisition was aimed at accelerating Contentsquare's push into AI agent analytics and conversation intelligence.
- When did Loris raise its Series A funding round?
- Loris raised its Series A funding round in April 2022, with ServiceNow Ventures participating.
- Which investors participated in Loris's Seed funding round?
- In February 2018, Loris secured Seed funding with participation from lead investor Ann Miura-Ko.
- What is Loris's primary focus in the market?
- Loris focuses on providing an AI-based system that helps customer service agents communicate effectively and efficiently with customers, reducing reliance on bots and improving interaction quality.
- What technology underpins Loris's platform?
- Loris's platform utilizes artificial intelligence and natural language processing to analyze customer service conversations, measure emotional states, and offer real-time response recommendations.