Nemesysco News
5 articles
Nemesysco's emotion-detecting voice technology to be put to use in UAE
Nemesysco has signed a partnership agreement with Spire Solutions to distribute its voice analytics technology in HR systems across the UAE. The technology, called Layered Voice Analysis (LVA), can identify and characterize human emotions in speech. Nemesysco primarily works with industries such as HR, call centers, security, and insurance fraud detection. The partnership with Spire Solutions will allow Nemesysco to expand its presence in the Middle East and Africa. Spire Solutions will use the technology for pre-employment integrity and personality evaluation, as well as enhancing customer happiness and supporting fraud investigations. The partnership will initially be limited to the United Arab Emirates.
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Voice analytics to monitor at-home workers' state of mind
Israeli tech firm Nemesysco is repositioning its voice analytics technology as a coronavirus tool for remote employee wellness monitoring. The companys technology silently listens to workers during video conferences, scanning for changes in emotions such as stress, frustration, fatigue, motivation, or enthusiasm. Nemesyscos customers, including large enterprises and government organizations in the Far East, India, Europe, and Mexico, have shown interest in using the technology for remote monitoring. The article highlights ANIMA Polygraph in Hungary as a customer that has been using Nemesyscos technology to understand the mindset of their employees who are working from home. The company aims to help managers measure the impact of remote work conditions on employee performance and well-being.
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Nemesysco Empowers Emotion Detection and Analysis Service for Leading Outsourced Call Center Operation in Japan
Nemesyscos voice analytics technologies are being used by CENTRIC, a call center services provider in Japan, to enhance its Deep SEA service. CENTRIC has recently expanded its call center operations and tripled its staff. The Deep SEA service utilizes Nemesyscos QA7 technology to detect and analyze the emotional state of callers in real-time, providing call center agents with tailored recommendations. CENTRIC plans to further expand the Deep SEA service and offer it to companies with their own call centers. Additionally, CENTRIC uses Nemesyscos LVA technology for human resources activities. Nemesyscos technologies have been recognized with an award at the 2019 Contact Center Award ceremony in Tokyo.
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Layered Voice Analysis: A rewarding investment for digital enterprises
Nemesysco, an Israel-based provider of voice analytics technologies, has introduced Layered Voice Analysis (LVA) technology that identifies the underlying emotion of the speaker. The technology uses bio-markers to trace the genuine emotion reflex of the speaker. LVA can be applied in customer experience management, sales, and fraud prevention. Nemesysco claims its technology has correctly classified calls at a rate of 92 percent. The company plans to innovate around the concept of AI+EI, blending emotional intelligence with artificial intelligence. The first innovation in this series is the InTone solution designed for call center voice analytics.
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When everybody lies: Voice-stress analysis tackles lie detection
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