Package.ai

Company Overview

Snapshot

Founded in April 2016 by Ziv Fass and Yoav Sadeh, Package.ai operates with 11–50 employees. The company has raised $14.57 million across three funding rounds from four investors. In January 2025, Package.ai secured Series A funding, with Susquehanna Growth Equity participating.

Business overview

Package.ai provides an AI-powered platform specifically designed for home furnishing retailers and service providers. Its core technology leverages conversational AI, workflow automation, and last-mile intelligence to enhance profitability by holistically managing customer engagement and fulfillment. The company's solutions aim to create an exceptional customer-centric experience, serving markets within the Automotive & Mobility Technologies sector, particularly focusing on Logistics & Transportation Management and e-Commerce Tools.

Strategic signal

In September 2025, Package.ai launched its AI Backfill Technology, designed to eliminate underutilized truck capacity in final-mile delivery. This development signals a strategic move to optimize logistics and reduce operational costs for retailers, indicating the company's focus on enhancing efficiency and sustainability within the last-mile delivery ecosystem.

Company Intelligence Q&A

What was a significant product launch for Package.ai?

In September 2025, Package.ai launched its AI Backfill Technology, designed to eliminate underutilized truck capacity in final-mile delivery for home furnishing and appliance retailers.

When did Package.ai secure its Series A funding?

Package.ai raised Series A funding in January 2025, with Susquehanna Growth Equity participating in the round.

How has Package.ai's platform impacted customer satisfaction for its clients?

In May 2023, Bob Mills Furniture saw its NPS score increase by over 50% after switching to Package.ai. Similarly, in June 2025, Broad River Retail achieved a 10-point NPS increase and a 250% lift in customer feedback with Package.ai.

What impact did Package.ai have on delivery efficiency for HomeZone?

In September 2023, HomeZone switched to Package.ai and reported a 67% drop in failed deliveries, alongside a 450% growth in positive reviews.

What was the outcome of The Dufresne Group's implementation of Package.ai?

In July 2022, The Dufresne Group (TDG) achieved a 239% increase in automated customer support workflows using Package.ai's conversational AI engagement platform, integrated with STORIS ERP. Additionally, in March 2023, Dufresne Spencer Group dramatically improved customer happiness and reduced not-at-home failed deliveries by 42% after implementing Package.ai.