Quack Overview
Quack is a company that offers a customer support automation platform tailored for SaaS companies. Focused on addressing the challenges of managing a large volume of support tickets, Quack's platform utilizes AI-powered automation to comprehend and autonomously resolve customer support queries, and also handling the support tickets as an opportunity for business expansion. The platform aims to streamline and enhance the support process for companies, providing an efficient solution to address customer inquiries through intelligent automation.
Cumulative Funding Raised Over Time ($)
Latest News
growth-positive
/PRNewswire/ -- Today, Yaniv Markovski, formerly of OpenAI, Aviram Roisman, Quack CTO and Co-Founder, and Doron Pryluk, Quack COO, released a research paper...
Quack, a proactive agentic AI platform, is set to revolutionize customer support by integrating AI at every layer of customer experience (CX). A research paper by Quacks CTO and COO outlines a timeline for this transformation, predicting that by mid-2028, AI-powered teams will achieve infinite scalability, fundamentally changing customer support roles and metrics. The paper suggests that AI will shift from deflecting issues to proactively resolving them, with hybrid human-AI teams becoming the norm. This transformation is expected to unlock AIs full potential, turning customer support into a growth engine for businesses. Quacks platform is designed to deliver instant, human-grade support across channels, tailored for SaaS companies.
growth-positive
With a system of AI agents, the startup aims to shift customer experience from reactive burden to growth driver.
Quack, an Israeli startup, has raised $7 million in Seed funding to enhance its proactive AI-driven customer service platform and expand into the U.S. market. The funding round was led by Hanaco Ventures and Storytime Capital, with participation from Fusion VC, Savyon Ventures, and private investors like WalkMe CEO Dan Adika. Quacks platform aims to transform customer support from a reactive to a proactive growth driver by using AI agents to address customer issues before they escalate. The company has already secured high-growth clients such as Artlist, Yotpo, WalkMe, and Hologram, and plans to use the funds for product development and market expansion.
InvestmentCustomersExpand
growth-positive
/PRNewswire/ -- Quack, the proactive agentic AI platform for customer support, today announced it has raised $7 million in seed funding led by Hanaco Ventures,...
Quack, a proactive AI platform for customer support, has raised $7 million in seed funding led by Hanaco Ventures and Storytime Capital, with participation from other investors. The funding will support Quacks expansion and product innovation, focusing on transforming customer support into a proactive system that addresses issues before they arise. Quacks platform is designed for SaaS companies, enabling them to train and manage AI agents that provide contextual support across channels. The company aims to redefine customer experience by integrating AI agents with CRM systems, allowing support teams to focus on complex issues. Quack is already trusted by brands like Artlist, Yotpo, WalkMe, and Hologram.
InvestmentCustomersPartners
| Sector | Business Software |
Funding
| Total funding | $7.17M |
| Last funding | $7M |
| Stage | Seed |
| Rounds | 3 |
| Investors | 7 |
Team Members
2
Employees: 11-50
Web & Social Links
| Website | www.quack.ai |
Locations
Shoham, Israel
Photos & Videos
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