Quack

Company Overview

Snapshot

Founded in May 2023 by Nadav Kemper and Aviram Roisman, Quack operates with 11–50 employees. The company secured funding across 3 rounds from 7 investors, with Hanaco Ventures participating as a lead investor. In February 2026, Quack was acquired by AUI, marking a significant exit for the company.

Business overview

Quack AI provides a trainable agentic AI platform designed to automate complex customer conversations for CX and support teams, enabling human agents to focus on high-value issues. The platform integrates with existing CRMs, ticketing tools, knowledge bases, and internal systems. It leverages topic-based training, autonomous QA, and voice-of-customer analytics to continuously enhance resolution quality. Quack serves SaaS and high-growth companies, helping them reduce ticket load, shorten resolution times, and transform customer support into a measurable growth driver within the Business Software sector, specifically focusing on Sales & Marketing Solutions and IT, R&D & Data Solutions.

Strategic signal

In February 2026, Quack was acquired by AUI in a deal estimated at $15 million. This acquisition significantly expands AUI’s Israeli R&D presence and underscores the growing strategic importance of structured AI execution in the market. For investors, this signals a strong validation of Quack's agentic AI technology and its potential to drive efficiency and growth in customer experience.

Company Intelligence Q&A

What was the most recent significant corporate event for Quack?

Quack was acquired by AUI in February 2026. The deal was estimated at $15 million and is expected to double AUI’s Israeli R&D presence as the company focuses on structured AI execution.

When did Quack raise its seed funding round and who were the lead investors?

In September 2025, Quack raised a seed funding round. The round was led by Hanaco Ventures and Storytime Capital.

What is Quack's core offering?

Quack AI provides a trainable agentic AI platform that automates complex customer conversations for CX and support teams, integrating with existing CRMs, ticketing tools, and knowledge bases to improve resolution quality.

Which company renewed its partnership with Quack in November 2025?

In November 2025, Yotpo, an eCommerce marketing platform, renewed its partnership with Quack to automate 70% of its customer support tickets using Quack's proactive agentic AI platform.

Did Quack publish any research on the future of AI in customer experiences?

In October 2025, Yaniv Markovski, Aviram Roisman (Quack CTO and Co-Founder), and Doron Pryluk (Quack COO) released a research paper titled 'Introducing CX 2028,' offering a new perspective on the AI-powered future of digital customer experiences.