Staircase

Company Overview

Snapshot

Founded in April 2021 by Ori Entis and Lior Harel, Staircase operates with 1–10 employees. The company raised $6M across two funding rounds from two investors, with StageOne Ventures leading one of the rounds. Staircase was acquired by Gainsight in August 2024.

Business overview

Staircase is a customer intelligence platform that provides relationship intelligence for customer success teams. The company's core technology leverages predictive data processing and AI to monitor, scale, and develop strong client-vendor relationships by analyzing real-time engagements across various communication channels. Staircase serves the business software sector, offering solutions that enable customer success teams to transition from reactive to proactive operating modes, driving customer growth and retention through insights, analytics, and data-driven action plans.

Strategic signal

The acquisition of Staircase by Gainsight in August 2024 represents a significant strategic move, integrating Staircase's AI-based relationship intelligence capabilities into a larger customer success platform. This indicates a strong market validation for Staircase's technology and its potential to enhance customer retention and growth strategies within the enterprise software landscape, signaling a focus on advanced AI-driven solutions for customer relationship management.

Company Intelligence Q&A

What is Staircase's primary business?

Staircase develops a customer intelligence platform designed for customer success teams to scale human relationships, drive growth, and improve retention through predictive data processing and AI-based technology.

When was Staircase founded and by whom?

Staircase was founded in April 2021 by Ori Entis and Lior Harel.

What is Staircase's employee count?

Staircase operates with 1–10 employees.