Supportomate Overview
Supportomate has developed an autonomous call-center agent designed to automate conversations over phone and text channels to help insurance carriers reduce the cost of their sales and customer service processes. The company’s proprietary conversation-learning technology uses existing stockpiles of recorded conversations to train a fully automated voice customer service representative for deployment in enterprise call centers. Because it learns from existing calls, Supportomate’s technology is capable of understanding multidirectional, open conversations rather than having to rely on close-ended, pre-scripted dialogues.
Cumulative Funding Raised Over Time ($)
Latest News
growth-positive
עדיין מחכים למענה נציג השירות? סטארטאפ ישראלי יעשה הכל כדי שלא תצטרכו | גיקטיים
Israeli start-up Supportomate has developed a chatbot that can handle complex insurance-related customer service interactions. The system learns from existing customer service calls to provide more conversational responses across all insurance areas and channels, including SMS, phone, WhatsApp, and digital channels. The companys technology uses Natural Language Processing (NLP) to understand a customers intent in a message and the history of what has been said to decide how the conversation should progress. The company recently signed a deal to implement its technology with US-based Farm Bureau Insurance.
InvestmentExpand
growth-positive
Farm Bureau Transforms Customer Experience with LEAP PROTO Alumnus' Chatbot
Farm Bureau Insurance of Michigan has adopted AI-driven chatbot technology created by Israeli startup Supportomate. The technology will transform the customer experience and support agents in their interactions. Farm Bureau is investing in a pilot of the chatbot, which is planned to begin in September. The chatbot is capable of completing any insurance transaction and will provide data for Supportomate to demonstrate the benefits of their technology. The adoption of this technology is part of the PROTO Accelerator InsurTech program, which aims to stimulate innovation and entrepreneurship in the insurance industry in Michigan.
CustomersPartners
Growth-Positive
Why Lansing's insurance industry is investing in games and artificial intelligence
Lansing Economic Area Partnerships PROTO InsurTech accelerator program is set to announce its first cohort of companies, all international firms hoping to refine product ideas with the help of US insurance firms. The program will provide startups with up to $60,000 and access to business development resources such as design consulting, legal support, and guidance from insurance carrier executives. The first participants are Supportomate from Israel, KudosHealth from Ireland, and LVLFI from Great Britain. The program is funded by LEAP, Delta Dental, Farm Bureau, and the Michigan Economic Development Corp.
InvestmentPartnersExpand
| Sector | Business Software |
Funding
| Total funding | Undisclosed |
| Last funding | Undisclosed |
| Stage | Pre-Seed |
| Rounds | 1 |
| Investors | 1 |
Team Members
1
Employees: 1-10
Web & Social Links
| Website | www.supportomate.com/ |
Locations
Derech HaYam 20, Ganei Tikva, Israel
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