Company Overview
Snapshot
Founded in August 2002 by Israel Lifshitz and Haim Shani, SysAid operates with 201–500 employees. The company has raised $30 million across one funding round from IGP - Israel Growth Partners. In January 2026, SysAid appointed Jason Schwartz as Chief Financial Officer to support its next phase of growth.
Business overview
SysAid Technologies provides customer-driven IT service management (ITSM) solutions, available as cloud-based or on-premises software. Its core technology is built around and aligned with ITIL, the ITSM best-practice framework, offering a centralized system for information, actions, communication, reporting, and support. The company's solutions orchestrate processes across different parts of an organization to provide efficient service, serving markets in Business Software, IT, R&D & Data Solutions, and IT & Network Management.
Strategic signal
SysAid is strategically expanding its market reach and product capabilities through key partnerships and platform integrations. In October 2024, the company made its solutions available on AWS Marketplace, streamlining IT procurement for customers. This move signals a focus on broader accessibility and integration within major cloud ecosystems, indicating a proactive approach to market penetration and customer acquisition for its AI-powered ITSM offerings.
Log in to access full profile ›Company Intelligence Q&A
- What was a significant recent leadership appointment at SysAid?
- In January 2026, SysAid appointed Jason Schwartz as Chief Financial Officer, a strategic move to fuel the company's next phase of growth.
- What recent partnership did SysAid announce to enhance secure remote support?
- In March 2026, SysAid announced a partnership with Splashtop to enhance secure remote support capabilities within its AI-Native ITSM platform.
- What recognition did SysAid receive in the 2025 Gartner Magic Quadrant?
- In September 2025, SysAid was recognized in the 2025 Gartner Magic Quadrant for AI Applications in IT Service Management, highlighting its position as a leading provider of AI-first solutions.
- What new product enhancement did SysAid announce in November 2025?
- In November 2025, SysAid announced major enhancements to its AI Agent Builder, introducing fully agentic coding capabilities.
- When did SysAid launch its Agentic AI Platform?
- In March 2025, SysAid announced the general availability of its groundbreaking ready-to-use Agentic AI Platform, featuring AI agents for ITSM with enterprise-grade capabilities.