Minded
AI-agents for Customer Support Outsourcing
StartupMinded is a startup in the Business Software sector, established in 2023. AI-agents for Customer Support Outsourcing. Minded was founded by Ohad Navon and Nadav Zamir. The company has 1-10 employees. Core technologies: Artificial Intelligence, Chatbots.
The company follows a B2B business model. Product stage: R&D.
- StagePre-Funding
- ProductR&D
- ModelB2B
- Employees1-10
- HQTel Aviv District, Israel
- Last RoundUndisclosed
Ohad NavonCo-founder & CEO
Nadav ZamirCo-founder & CTO
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What does Minded do?
Minded helps customer experience (CX) teams reduce ticket volumes by 50-70% by deploying AI agents trained from the interactions of top-performing human agents. The company’s AI agents integrate seamlessly with CRM systems, help centers, and back-office tools to perform human-level support tasks. Minded’s AI agents can take actions via APIs, access and interpret help center articles, and communicate directly with customers through email and chat, effectively replacing traditional support outsourcing. By learning from historical support tickets, executing multi-party conversations, and automating tasks that typically require human intervention, Minded enables companies—from leading Amazon brands to fintech unicorns—to handle up to 70% of their support workload with greater efficiency and accuracy.
Who founded Minded?
Minded was founded in 2023 by Ohad Navon (Co-founder & CEO), Nadav Zamir (Co-founder & CTO).
What sector is Minded in?
Minded operates in Business Software, Sales & Marketing Solutions, e-Commerce Tools, with core technologies in Artificial Intelligence, Chatbots. Target customers: Enterprise & Professional Services, SMBs & SMEs, Enterprises, Service Providers, Commerce & Retail, Government & City, Consumers, Professionals & Gig Economy, Website Owners.
Where is Minded located?
Minded is based in Tel Aviv District, Israel.