Copilot
Automated Customer Experience Platform
Startup Seed Business Software Est. 2019
Total Raised
$5M
Seed
Last Round
Undisclosed
3 rounds
Investors
2
2 public
Team
2
1-10 employees
Confidence
90/100
News
4
articles
About
Copilot is an automated customer experience solution for consumer electronics companies. By analyzing and segmenting data from smart and connected consumer devices, the Copilot platform enables the companies that manufacture these products to automatically interact with their entire customer base, according to their behavior, in order to improve the overall customer experience. Using data science, Copilot automatically identifies and communicates with customers who are struggling with product setup and are likely to return the product to the store. Copilots rating engine also automatically interacts with satisfied users at the right moment and encourages them to provide a positive rating and review. Companies can use Copilot to automatically reach out to customers who are likely to make additional purchases and provide them with a personalized offer based on their particular usage patterns. In addition, by analyzing how customers interact with their devices over time, Copilot can identify both frequently and rarely used features, enabling companies to build better devices and applications. Copilot was developed by Zemingo Group.
Classification
Sector
Business SoftwareIT, R&D & Data SolutionsProduct Development ToolsSoftware Development ToolsData Analysis & Decision SupportSales & Marketing Solutionse-Commerce Tools
Core Technology
Platforms & InterfacesMobileWebArtificial IntelligenceMachine Learning
Target Customer
Commerce & RetailConsumer GoodsConsumer ElectronicsEnterprise & Professional ServicesSMBs & SMEsEnterprises
Business Model
B2B
Tags
iotcustomer-supportcustomer-loyaltydata-analyticsenterprise-solutionsautomationconsumer-electronicscustomer-retentionbehavior-analytics
Funding & Events
Jan 2021
Undisclosed Round Undisclosed
State of Mind Ventures
Dec 2023
Non-equity Undisclosed
(Lead)
Dec 2019
Seed $5M
JVP (Lead)
News (4)
Jan 3, 2022 · www.prnewswire.com
growth-positive
Tuya and Copilot.cx Launch a Global Partnership to Advance Brands to the Next Step in CIoT Evolution
Partners
Jul 29, 2020 · www.prweb.com
growth-positive
IoT Customer Experience Platform, Copilot, Leverages Advanced Machine Learning Tools to Predict a Drop in Consumer Products Online Ratings
CustomersExpand
Mar 10, 2020 · www.israel21c.org
growth-positive
If your gadget has you stumped, Copilot will guide you
Customers
Dec 24, 2019 · www.calcalistech.com
growth-positive
Customer Experience Startup Copilot Raises $5 Million
CustomersInvestment
Details
Product Stage
Released
Employees
1-10
Exact Count
7
District
Center District
Founded
2019
Registrar
514480110
Crunchbase
copilot-israel
Locations
HaSadnaot Street 10, Herzliya, Israel
462 Broadway, New York, NY, USA
Links
Website
LinkedIn
Twitter
Facebook
Careers
Admin
Last Update
Jul 3, 2024
Verified by
Maor Perlov
Missing
video or image, markets, not claimed
Team (2)
Frank Zvi
CEO
Tsiki Naftaly
Co-founder
Founder
Internal
Created by
Hilla Gorokhovsky (hilla.gorokhovsky@sncentral.org)
Created
2019-11-12T00:00:00.000Z
Last editor
Lincoln Aftergood (lincoln.a@sncentral.org)