REACH is a remote customer collaboration platform providing midsize and large enterprises with a seamless, unified, cloud-based solution for conducting and closing business transactions remotely. The solution is designed to offer agents and customers both simplicity and a face-to-face experience. The platform allows companies to collaborate, support customers and teams in real-time sessions, and conduct business remotely and instantly, as opposed to asynchronously via phone, email, or snail mail. The solution works on desktop, laptop, or any mobile device with no required downloads. REACH enables document collaboration, real-time signature, video conferencing, and instant ID verification, and it provides a video and digital audit trail of transactions for compliance purposes and a vault for holding signed customer papers, all on a single platform.