SiteHood provides website owners with a way to enhance their conversion process in order to turn morewebsite visits into actual transactions. With SiteHood, visitors entering a site immediately see a chat window. At the same time, an agent receives a notification and full information about the user, including what site they came from, what page they are on, and whether or not they have visited the site in the past. From the moment the user enters the site, the agent can initiate contact with a personal message and conduct a chat conversation. Alternatively, agents can wait for visitors to contact them. When visitors send a message, they are automatically routed to the next available agent.