CommBox Overview
CommBox is an AI-powered omnichannel communication platform designed to help companies of all sizes significantly digitize and automate customer communications. CommBox offers a unified inbox that enables customer service and sales teams to seamlessly engage with customers on their preferred channels (email, chat, SMS, WhatsApp, Messenger, Google, video, voice, social media, and more). Using AI and chatbots, CommBox provides a fully automated self-service experience on messaging channels, enabling its enterprise customers to benefit from improved operational costs, increased customer satisfaction, and higher agent productivity.
Cumulative Funding Raised Over Time ($)
$40.0MDec 2021
$55.0MNov 2024
Latest News
growth-positive
CommBox closes $15M round to expand secure AI customer service platform | CTech
CommBox, an Israeli startup specializing in AI-powered customer experience platforms, has announced a $15 million growth investment from PSG Equity. This follows PSG Equitys initial investment in 2021. Founded in 2013, CommBox provides a platform that enables brands to engage customers across multiple channels using digital engagement, business automation, and AI chatbots. The company aims to enhance customer service productivity and optimize customer journeys while ensuring security and compliance. With this new investment, CommBox plans to expand its presence in Europe and North America and further develop its AI capabilities. The platforms security-by-design approach is a key feature, addressing compliance risks and preventing security breaches.
InvestmentExpand
growth-positive
קומבוקס הישראלית גייסה 40 מיליון דולר מ-PSG כלכליסט
Israeli company Commbox has raised tens of millions of dollars in funding from investment firm PSG. The exact investment amount was not disclosed, but it is estimated to be between $35 million and $45 million, valuing the company at $100 million. The investment will support Commboxs expansion in the Israeli market and abroad. Commbox specializes in developing a SaaS-based omnichannel communication platform for customer service, simplifying the way organizations communicate with their customers across digital channels. The platform is used by around 300 organizations, including IKEA, Kimberly-Clark, and AIG. PSG, the investment firm, was founded in 2014 and has invested in numerous software and technology companies.
Investment
growth-positive
CommBox: "Everyone did their best to make Covid-19 work"
CommBox, an AI-based communication and automation solutions company, adjusted to the new normal during the Covid-19 pandemic. The company continued to operate normally with social distancing measures in place. The outbreak had a positive impact on the companys human capital, as employees mobilized to maintain a supportive work environment. The major challenges faced by the company include returning to full-time office work and creating an acquaintance process with new recruits. CommBox is actively recruiting in the areas of development, sales, and customer management. The company plans to implement employee welfare programs and hold social events as soon as possible.
CustomersPartners
growth-positive
The Age Of Productivity In Customer Communication
The article discusses the impact of the coronavirus pandemic on remote working and customer communication. It highlights how companies, including CommBox, have shifted towards a work-from-home model and utilized digital contact center environments. The trend of remote working is expected to continue even after the pandemic. Remote working has led to increased efficiency, higher customer satisfaction rates, and improved agent productivity. It has also resulted in the growth of messaging as the main communication channel for telecom companies and increased demand for automation in the insurance industry. Customers are becoming more comfortable with remote customer service, including chatbots, which are now more powerful and easier to interact with. Overall, the article portrays a positive growth impact on CommBox due to the adoption of remote working and digital communication channels.
CustomersExpand
growth-positive
"The Global Pandemic Has Pushed More Companies Towards Automation at Scale," CommBox CEO on the Benefits of Business Automation During Turbulent Times
CommBox, a leading software solutions provider, has experienced exponential growth in H1 of 2020, with a 90% increase in revenue compared to the same period last year. The company offers an omnichannel AI-Powered platform that allows brands to engage and develop relationships with their customers through various messaging channels. CommBox emphasizes the importance of automation and AI in streamlining business processes and improving customer experiences. The CEO, Eli Israelov, believes that business process automation will be a key strategy for companies in the coming years. The company has seen an expansion of its customer base and increased usage of its platform, particularly during the pandemic when many businesses had to shift to remote work. CommBox continues to work on improving its platform and scaling requests from customers.
CustomersExpand
| Sector | Business Software |
Funding
| Total funding | $55M |
| Last funding | $15M |
| Stage | Seed |
| Rounds | 2 |
| Investors | 1 |
Team Members
6
Employees: 51-200
Web & Social Links
| Website | www.commbox.io/ |
| Careers | Careers page |
| Google Play | Google Play |
Locations
Glil Yam, Israel
401 Park Dr #204, Boston, MA 02215, USA
Photos & Videos
2 item(s)
CommBox Business
Business models
B2B, B2G
Product stage
Released
Employees
51-200
Sector
Business SoftwareSales & Marketing Solutionse-Commerce ToolsTarget Customer
Enterprise & Professional ServicesCore Technology
Artificial IntelligenceMachine LearningPlatforms & InterfacesSoftwareTags (9)
enterprisesenterprise-solutionscrmcommunicationscontact-centerscustomer-serviceartificial-intelligencecustomer-successmachine-learningSolutions
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{"title":"Customer Service Technology","description":"CommBox Automated Service provides AI-powered chatbots, virtual assistants, and self-service tools to automate customer interactions, offer 24/7 support, reduce agent workload, and enhance overall customer experience.","items":[{"name":"Revenue Growth","value":4,"titleTooltip":"Revenue Growth & Profitability","meterTooltip":{"title":"Transformative / Strategic","content":"Fundamental, high-value enhancement with far-reaching strategic importance."}},{"name":"Operational Efficiency","value":5,"titleTooltip":"Operational Excellence & Efficiency","meterTooltip":{"title":"Disruptive / Paradigm-Shifting","content":"Revolutionary, industry-leading change that sets new benchmarks and norms."}},{"name":"Customer Acquisition","value":5,"titleTooltip":"Customer Acquisition, Satisfaction & Loyalty","meterTooltip":{"title":"Disruptive / Paradigm-Shifting","content":"Revolutionary, industry-leading change that sets new benchmarks and norms."}},{"name":"Risk Mitigation","value":3,"titleTooltip":"Risk Mitigation & Business Resilience","meterTooltip":{"title":"Substantial / Core","content":"Clear, significant contribution; broad, tangible gains."}},{"name":"Talent Development","value":4,"titleTooltip":"Talent Development & Employee Empowerment","meterTooltip":{"title":"Transformative / Strategic","content":"Fundamental, high-value enhancement with far-reaching strategic importance."}},{"name":"Agility & Innovation","value":4,"titleTooltip":"Strategic Agility & Innovation","meterTooltip":{"title":"Transformative / Strategic","content":"Fundamental, high-value enhancement with far-reaching strategic importance."}}]}
{"title":"Sales Technology","description":"CommBox provides an AI-powered omnichannel communication platform that centralizes customer interactions, automates sales tasks, and offers insights to improve lead qualification, conversion rates, and overall sales team productivity.","items":[{"name":"Revenue Growth","value":4,"titleTooltip":"Revenue Growth & Profitability","meterTooltip":{"title":"Transformative / Strategic","content":"Fundamental, high-value enhancement with far-reaching strategic importance."}},{"name":"Operational Efficiency","value":4,"titleTooltip":"Operational Excellence & Efficiency","meterTooltip":{"title":"Transformative / Strategic","content":"Fundamental, high-value enhancement with far-reaching strategic importance."}},{"name":"Customer Acquisition","value":4,"titleTooltip":"Customer Acquisition, Satisfaction & Loyalty","meterTooltip":{"title":"Transformative / Strategic","content":"Fundamental, high-value enhancement with far-reaching strategic importance."}},{"name":"Risk Mitigation","value":1,"titleTooltip":"Risk Mitigation & Business Resilience","meterTooltip":{"title":"Negligible / Incidental","content":"No discernible or only trivial positive effect; status-quo unchanged."}},{"name":"Talent Development","value":3,"titleTooltip":"Talent Development & Employee Empowerment","meterTooltip":{"title":"Substantial / Core","content":"Clear, significant contribution; broad, tangible gains."}},{"name":"Agility & Innovation","value":4,"titleTooltip":"Strategic Agility & Innovation","meterTooltip":{"title":"Transformative / Strategic","content":"Fundamental, high-value enhancement with far-reaching strategic importance."}}]}
Use Cases
Customer ServiceAutomated-ServiceSalesGeographic Markets
GlobalCommBox Financials
$55M
Total funding
Undisclosed
Capital raised
$15M
Last funding
Seed
Funding stage
2
Total rounds
1
Investors
Cumulative Funding Raised Over Time ($)
$40.0MDec 2021
$55.0MNov 2024
Private Equity Funding
Undisclosed Round
Nov 2024
$15M
PSG
Undisclosed Round
Dec 2021
$40M
PSG (Lead)
CommBox Lifecycle
Cumulative Funding Raised Over Time
$40.0MDec 2021
$55.0MNov 2024
All Events
Undisclosed Round
Nov 2024
$15M
PSG
Undisclosed Round
Dec 2021
$40M
PSG (Lead)
CommBox News
7 articles
growth-positive
CommBox closes $15M round to expand secure AI customer service platform | CTech
CommBox, an Israeli startup specializing in AI-powered customer experience platforms, has announced a $15 million growth investment from PSG Equity. This follows PSG Equitys initial investment in 2021. Founded in 2013, CommBox provides a platform that enables brands to engage customers across multiple channels using digital engagement, business automation, and AI chatbots. The company aims to enhance customer service productivity and optimize customer journeys while ensuring security and compliance. With this new investment, CommBox plans to expand its presence in Europe and North America and further develop its AI capabilities. The platforms security-by-design approach is a key feature, addressing compliance risks and preventing security breaches.
InvestmentExpand
growth-positive
קומבוקס הישראלית גייסה 40 מיליון דולר מ-PSG כלכליסט
Israeli company Commbox has raised tens of millions of dollars in funding from investment firm PSG. The exact investment amount was not disclosed, but it is estimated to be between $35 million and $45 million, valuing the company at $100 million. The investment will support Commboxs expansion in the Israeli market and abroad. Commbox specializes in developing a SaaS-based omnichannel communication platform for customer service, simplifying the way organizations communicate with their customers across digital channels. The platform is used by around 300 organizations, including IKEA, Kimberly-Clark, and AIG. PSG, the investment firm, was founded in 2014 and has invested in numerous software and technology companies.
Investment
growth-positive
CommBox: "Everyone did their best to make Covid-19 work"
CommBox, an AI-based communication and automation solutions company, adjusted to the new normal during the Covid-19 pandemic. The company continued to operate normally with social distancing measures in place. The outbreak had a positive impact on the companys human capital, as employees mobilized to maintain a supportive work environment. The major challenges faced by the company include returning to full-time office work and creating an acquaintance process with new recruits. CommBox is actively recruiting in the areas of development, sales, and customer management. The company plans to implement employee welfare programs and hold social events as soon as possible.
CustomersPartners
growth-positive
The Age Of Productivity In Customer Communication
The article discusses the impact of the coronavirus pandemic on remote working and customer communication. It highlights how companies, including CommBox, have shifted towards a work-from-home model and utilized digital contact center environments. The trend of remote working is expected to continue even after the pandemic. Remote working has led to increased efficiency, higher customer satisfaction rates, and improved agent productivity. It has also resulted in the growth of messaging as the main communication channel for telecom companies and increased demand for automation in the insurance industry. Customers are becoming more comfortable with remote customer service, including chatbots, which are now more powerful and easier to interact with. Overall, the article portrays a positive growth impact on CommBox due to the adoption of remote working and digital communication channels.
CustomersExpand
growth-positive
"The Global Pandemic Has Pushed More Companies Towards Automation at Scale," CommBox CEO on the Benefits of Business Automation During Turbulent Times
CommBox, a leading software solutions provider, has experienced exponential growth in H1 of 2020, with a 90% increase in revenue compared to the same period last year. The company offers an omnichannel AI-Powered platform that allows brands to engage and develop relationships with their customers through various messaging channels. CommBox emphasizes the importance of automation and AI in streamlining business processes and improving customer experiences. The CEO, Eli Israelov, believes that business process automation will be a key strategy for companies in the coming years. The company has seen an expansion of its customer base and increased usage of its platform, particularly during the pandemic when many businesses had to shift to remote work. CommBox continues to work on improving its platform and scaling requests from customers.
CustomersExpand
growth-positive
An Exclusive One On One Interview With Ran Yosef, Chief Marketing Officer At CommBox - SuperbCrew
CommBox has launched a unique partners program for SaaS B2B omnichannel customer communication solutions. The program is free to join and provides education and support to partners. CommBox offers an out-of-the-box omnichannel platform that integrates into existing business software. The company is using highly optimized content marketing, SEO, email marketing, paid advertising, and influencer marketing to promote the partners program. CommBox plans to create a completely autonomous marketing approach and is considering new channels such as TikTok for business. They are also investing in their company blog and website to capture more leads through marketing automation and personalization. CommBox focuses on two customer personas: direct sales to mid-sized and enterprise companies, and partners who already have a solution and client base but are looking to move towards omnichannel customer communications.
PartnersCustomers
growth-positive
CommBox Partners up with Ingenia to Provide Omnichannel Autonomous Customer Communication Center in Spanish
CommBox has partnered with Ingenia as part of its partners program to provide omnichannel customer communications powered by AI and chatbots. Ingenia joined the program to transform the way its customers conduct business and to support its Spanish-speaking customer base. The partnership allows Ingenia to integrate CommBoxs out-of-the-box omnichannel platform into its existing business software. CommBoxs Head of Partnerships, Lynn Kalman, expressed the companys commitment to partnering with great businesses to bring new communication tools and advanced automation features to clients. The CommBox partners program is rapidly growing globally, aiming to become the first autonomous communication center supported by live agents.
Partners
CommBox Team
Employee Info
| Employees (range) | 51-200 |
| Exact count | 110 |
| Team members | 6 |
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CommBox Internal
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Admin Info
| Confidence | 101/100 |
| Missing | markets |
| BI Verification | Natalia Golczar |
| Registrar ID | 514904358 |
| Crunchbase | commbox-io |
| Phone | +97273735183 |
| Last updater | Ayelet Levi Shinebox |
| Updater email | yayhosh@gmail.com |
| Last update | 2022-08-24T00:00:00.000Z |
| Created | 2013-10-03T00:00:00.000Z |
| Claimed | Yes |