Copilot

Copilot Overview

Copilot is an automated customer experience solution for consumer electronics companies. By analyzing and segmenting data from smart and connected consumer devices, the Copilot platform enables the companies that manufacture these products to automatically interact with their entire customer base, according to their behavior, in order to improve the overall customer experience. Using data science, Copilot automatically identifies and communicates with customers who are struggling with product setup and are likely to return the product to the store. Copilots rating engine also automatically interacts with satisfied users at the right moment and encourages them to provide a positive rating and review. Companies can use Copilot to automatically reach out to customers who are likely to make additional purchases and provide them with a personalized offer based on their particular usage patterns. In addition, by analyzing how customers interact with their devices over time, Copilot can identify both frequently and rarely used features, enabling companies to build better devices and applications. Copilot was developed by Zemingo Group.

Cumulative Funding Raised Over Time ($)

Latest News

Jan 3, 2022 · www.prnewswire.com

growth-positive

Tuya and Copilot.cx Launch a Global Partnership to Advance Brands to the Next Step in CIoT Evolution

Tuya Smart has announced a partnership with Copilot.cx to enable consumer electronic brands to transform their products and gain consumer insights. The partnership aims to provide brands with real-time consumer insights and deliver actionable interactions. The benefits of the partnership include increasing successful onboarding rates, improving online product and app store rates, reducing product returns, and increasing sales. Tzumi Electronics is one of the companies that has experienced the benefits of the partnership. Tuya Smart is a leading technology company focused on making lives smarter through IoT connectivity, while Copilot.cx is a SaaS engagement acceleration platform for smart consumer electronics brands.

Partners

Jul 29, 2020 · www.prweb.com

growth-positive

IoT Customer Experience Platform, Copilot, Leverages Advanced Machine Learning Tools to Predict a Drop in Consumer Products Online Ratings

Copilot, an automated customer experience platform for consumer electronics companies, has launched a new CX Trend system for early detection of a drop in customer satisfaction. The platform enables companies to collect usage data from their smart products to study consumer behaviors and improve customer service. Copilot aims to help consumer brands shift the focus from transactional experience to ownership experience. With the impact of COVID-19 on sales, Copilots program offers free analysis for technology companies to understand their product usage and customer satisfaction better. The article highlights the importance of analyzing and reacting to customer satisfaction to mitigate the challenges faced by the consumer electronics industry.

CustomersExpand

Mar 10, 2020 · www.israel21c.org

growth-positive

If your gadget has you stumped, Copilot will guide you

Israeli startup Copilot specializes in designing and structuring communication between consumers and appliance manufacturers for connected appliances. The company assists with onboarding new appliances, provides support to customers who have trouble using the products, and engages with customers to ensure continued usage. Copilot has a range of customers, including Polaroid, Brooklyness, and Tempdrop. The company recently closed a $5 million fundraising round led by Jerusalem Venture Partners to expand its customer base. Copilot emphasizes the importance of data collection for improving user experience and privacy protection.

Customers

Dec 24, 2019 · www.calcalistech.com

growth-positive

Customer Experience Startup Copilot Raises $5 Million

Customer experience startup Copilot has raised a $5 million seed round led by Jerusalem Venture Partners (JVP). Copilot offers an online service that detects when customers are struggling with a product and communicates with them based on their specific usage patterns. The company has 20 employees in Tel Aviv and New York and counts Verifone and Polaroid as customers.

CustomersInvestment

Funding

Team Members

2

Employees: 1-10

Web & Social Links

Locations

HaSadnaot Street 10, Herzliya, Israel

462 Broadway, New York, NY, USA

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Copilot Internal

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