ServiceNow Overview
ServiceNow is anenterprise IT cloud company. The company automates and manages IT service relationships across the global enterprise. Organizations deploy ServiceNow's service to create a single system of record for IT, automate manual tasks, standardize processes, and consolidate legacy systems. ServiceNow AB Israel was established in 2012. Two years later, ServiceNow acquired Neebula, the creator of service availability management software that was eventually closed due to this merge. Today the center developsServiceWatch, a run-time service map to manage and monitor information by presentation in the context of the business service. ServiceWatch service maps are integrated into the ServiceNow CMDB. In 2017, ServiceNow acquired SkyGiraffe in order to embed its technology in the Now Platform, offering all packaged applications in a native mobile format, including its flagship IT Service Management (ITSM) product. SkyGiraffe extracts the complexity of enterprise applications with its intelligent meta-data architecture by converting business processes and manual workflows into an easy-to-use mobile experience In 2019, ServiceNow acquired Appsee, Appsee will provide ServiceNow, and ServiceNow customers, with insights into user behavior when interacting with the Now Platform
Latest News
growth-positive
Radcom (RDCM) Soars 5.9%: Is Further Upside Left in the Stock?
Radcoms stock surged by 5.9% due to increased investor optimism, driven by strong business execution, expanding partnerships, and rising demand for its AI-driven service assurance solutions. The company has established strong relationships with major Tier 1 customers like AT&T and Rakuten and collaborates with technology leaders such as NVIDIA and ServiceNow. Radcoms focus on AI innovation and real-time network visibility aligns with industry trends, enhancing its market presence. In Q2 2025, Radcom reported revenues of $17.7 million, a 19.3% year-over-year increase. The company anticipates full-year revenue growth of 15%-18%, with a midpoint projection of $71.1 million. Despite a slight expected decrease in quarterly earnings per share, the company maintains a positive outlook.
CustomersPartnersExpand
growth-positive
Amazon upgraded, Adobe downgraded: Wall Street’s top analyst calls
The article compiles recent research calls from Wall Street, highlighting upgrades and downgrades of various companies. Amazon.com received an upgrade from Wells Fargo, which increased its price target due to anticipated revenue acceleration in Amazon Web Services. ServiceNow was upgraded by Morgan Stanley, citing its potential in delivering generative AI capabilities. General Motors, Quanta Services, and OpenText also received upgrades. Conversely, Adobe, Keurig Dr Pepper, Bloom Energy, Knight-Swift, and Arvinas were downgraded by different firms due to various concerns, including revenue deceleration and market uncertainties.
growth-positive
Nice to Benefit From AI Adoption in Contact Center as a Service Segment, Morgan Stanley Says
The article discusses the positive impact of AI adoption on Nice, particularly in the Contact Center as a Service market. The integration of AI technology is expected to benefit Nice, enhancing its service offerings and potentially leading to growth in this sector. The article suggests that Nice is well-positioned to capitalize on the increasing demand for AI-driven solutions in contact centers. However, access to the full article requires a subscription to MT Newswires.
growth-negative
Monday.com Earnings Smash Estimates. Why the Stock Is Tumbling 26%.
Monday.com reported better-than-expected financial results and increased its full-year revenue guidance by $3.5 million, driven by stronger software demand. However, the company has adopted a more conservative growth outlook for the latter half of the year, as noted by William Blair analyst Arjun Bhatia. Additionally, Monday.com is facing challenges due to changes in Google search, which could impact its performance. Despite the positive financial results, the cautious outlook and external challenges suggest a growth-negative impact.
growth-positive
JFrog Gathers Tech Industry Giants at swampUP 2025 to Unveil Major Advances in Secure Software Supply Chain and AI Development
JFrog Ltd, a company known for its Software Supply Chain Platform, is hosting its annual swampUP user conference from September 8-10, 2025, in Napa, California. The event will focus on advancements in secure software supply chains and AI development, featuring speakers from tech giants like NVIDIA, ServiceNow, GitHub, and Dell. The conference aims to address the challenges and opportunities in the AI-driven era, emphasizing best practices for secure, scalable software delivery. JFrogs CEO, Shlomi Ben Haim, highlights the importance of compliance and productivity in the evolving software landscape. The event is expected to be a significant gathering for industry experts, partners, and community innovators.
Team Members
4
Employees: 201-500
Web & Social Links
| Website | www.servicenow.com/ |
Locations
Aharon Bart Street 18, Petah Tikva, Israel
Santa Clara, CA 95054, USA
Photos & Videos
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ServiceNow Business
Business models
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Product stage
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Employees
201-500
Sector
—Target Customer
—Core Technology
—Tags (9)
itsaasenterprise-solutionscloudcustomer-loyaltyapp-developmentbehavior-analyticsworkflowcustomer-experienceServiceNow Financials
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Investors
ServiceNow Lifecycle
ServiceNow News
22 articles
growth-positive
Radcom (RDCM) Soars 5.9%: Is Further Upside Left in the Stock?
Radcoms stock surged by 5.9% due to increased investor optimism, driven by strong business execution, expanding partnerships, and rising demand for its AI-driven service assurance solutions. The company has established strong relationships with major Tier 1 customers like AT&T and Rakuten and collaborates with technology leaders such as NVIDIA and ServiceNow. Radcoms focus on AI innovation and real-time network visibility aligns with industry trends, enhancing its market presence. In Q2 2025, Radcom reported revenues of $17.7 million, a 19.3% year-over-year increase. The company anticipates full-year revenue growth of 15%-18%, with a midpoint projection of $71.1 million. Despite a slight expected decrease in quarterly earnings per share, the company maintains a positive outlook.
CustomersPartnersExpand
growth-positive
Amazon upgraded, Adobe downgraded: Wall Street’s top analyst calls
The article compiles recent research calls from Wall Street, highlighting upgrades and downgrades of various companies. Amazon.com received an upgrade from Wells Fargo, which increased its price target due to anticipated revenue acceleration in Amazon Web Services. ServiceNow was upgraded by Morgan Stanley, citing its potential in delivering generative AI capabilities. General Motors, Quanta Services, and OpenText also received upgrades. Conversely, Adobe, Keurig Dr Pepper, Bloom Energy, Knight-Swift, and Arvinas were downgraded by different firms due to various concerns, including revenue deceleration and market uncertainties.
growth-positive
Nice to Benefit From AI Adoption in Contact Center as a Service Segment, Morgan Stanley Says
The article discusses the positive impact of AI adoption on Nice, particularly in the Contact Center as a Service market. The integration of AI technology is expected to benefit Nice, enhancing its service offerings and potentially leading to growth in this sector. The article suggests that Nice is well-positioned to capitalize on the increasing demand for AI-driven solutions in contact centers. However, access to the full article requires a subscription to MT Newswires.
growth-negative
Monday.com Earnings Smash Estimates. Why the Stock Is Tumbling 26%.
Monday.com reported better-than-expected financial results and increased its full-year revenue guidance by $3.5 million, driven by stronger software demand. However, the company has adopted a more conservative growth outlook for the latter half of the year, as noted by William Blair analyst Arjun Bhatia. Additionally, Monday.com is facing challenges due to changes in Google search, which could impact its performance. Despite the positive financial results, the cautious outlook and external challenges suggest a growth-negative impact.
growth-positive
JFrog Gathers Tech Industry Giants at swampUP 2025 to Unveil Major Advances in Secure Software Supply Chain and AI Development
JFrog Ltd, a company known for its Software Supply Chain Platform, is hosting its annual swampUP user conference from September 8-10, 2025, in Napa, California. The event will focus on advancements in secure software supply chains and AI development, featuring speakers from tech giants like NVIDIA, ServiceNow, GitHub, and Dell. The conference aims to address the challenges and opportunities in the AI-driven era, emphasizing best practices for secure, scalable software delivery. JFrogs CEO, Shlomi Ben Haim, highlights the importance of compliance and productivity in the evolving software landscape. The event is expected to be a significant gathering for industry experts, partners, and community innovators.
growth-positive
Prediction: These 5 First-Half AI Stock Losers Will Be Second-Half Winners
The article discusses the potential rebound of several AI-focused companies in the second half of 2025, with a particular focus on Alphabet. Despite concerns about AI disrupting its core search business, Alphabet is positioned as a content discovery platform with significant distribution advantages. Its AI-powered Search Mode has been well-received, and its cloud computing business is experiencing strong growth. Alphabets partnerships and assets like Waymo and Willow are also highlighted as underappreciated strengths. The article also mentions other companies like GitLab, Salesforce, ServiceNow, and SentinelOne, each with their own AI-driven strategies and growth prospects.
CustomersPartnersExpand
growth-positive
Varonis (VRNS) Unlocks Real-Time Data Security with AI-Powered MCP Server
Varonis Systems, Inc., a leader in data security and threat detection, has introduced the Varonis Model Context Protocol (MCP) Server. This new interface allows customers to connect their preferred AI tools directly to the Varonis Data Security Platform, enabling real-time, AI-driven access to enterprise data security operations. The MCP Server facilitates complex operations through simple instructions, enhancing automation and compliance tasks. This innovation marks a significant step in Varonis mission to provide secure, intelligent infrastructure for data protection. The company is leveraging AI technology to expand its role in modern data protection, although some believe other AI stocks may offer higher returns.
Product StageCustomers
growth-positive
Nice enters partnership with ServiceNow for customer service fulfillment
NICE has entered into a partnership with ServiceNow to enhance customer service fulfillment through a fully automated, AI-powered platform. This collaboration aims to integrate NICEs customer service automation platform with ServiceNows AI Platform and Customer Service Management solution. The partnership will provide a comprehensive framework that optimizes customer service interactions by connecting front, middle, and back-office operations. This initiative is expected to improve efficiency and customer experiences by eliminating operational silos. The partnership is seen as a growth-positive move for NICE, leveraging both companies AI capabilities to deliver real-time customer service automation and enterprise workflow management.
Partners
growth-positive
Nebius Group Stock Earns 84 RS Rating
Nebius Group has experienced a positive shift in its stock performance, as evidenced by an upgrade in its IBD Relative Strength Rating from 77 to 84. This improvement indicates a stronger price performance, suggesting a growth-positive outlook for the company. The article highlights the companys rising stock performance as a key factor in this upgrade.
growth-positive
Dorit Zilbershot, vice president of AI experiences and innovation at ServiceNow, added that "We use AI in customer service, IT support, HR processes, developer assistance, and marketing, and we are expanding its use to other areas of the company."
The article highlights ServiceNows successful integration of generative AI (GenAI) into various business processes, resulting in significant cost savings and increased productivity. Dorit Zilbershot, VP of AI experiences and innovation at ServiceNow, shared insights during the Nvidia Developer Conference, emphasizing the transformative impact of AI on customer service, IT support, HR, and marketing. Despite skepticism about AI being a bubble, Zilbershot argues that AI is reshaping work processes, leading to more complex and creative tasks rather than layoffs. The article also mentions other companies like Accenture and Microsoft, which are leveraging AI to enhance customer experiences and developer productivity. The future of AI is seen as promising, with AI agents expected to become integral to organizational operations.
growth-positive
/PRNewswire/ -- RADCOM Ltd. (Nasdaq: RDCM) announced today the integration of RADCOM RAN Analytics Solution, part of RADCOM ACE Service Assurance, with...
RADCOM Ltd. announced the integration of its RADCOM RAN Analytics Solution with ServiceNow, leveraging AIOps to enhance network efficiencies and customer satisfaction. This collaboration aims to automate complaint resolution, reduce the workload on network engineers, and improve customer experiences. The integration uses AI/ML to correlate service metrics with customer impact insights, prioritizing service tickets based on customer impact scores. RADCOM, a ServiceNow Registered Build Partner, sees this partnership as a key milestone in expanding its portfolio to support service management and customer care. The collaboration is expected to drive value for customers and reduce costs, exemplifying RADCOMs commitment to expanding its AIOps offerings.
Partners
growth-positive
The company’s multi-instance management platform for ServiceNow provides real-time visibility, governance, and automation capabilities to simplify and accelerate delivery and compliance.
Xtype, a company specializing in multi-instance management for the ServiceNow platform, has successfully raised $21 million in a Series A funding round. The investment was led by Norwest Venture Partners, with participation from ServiceNow Ventures and existing investors such as Columbia Capital and Inner Loop Capital. Founded in 2020, Xtype offers a platform that provides real-time visibility, governance, and automation capabilities to enhance delivery and compliance for ServiceNow users. The funding will support Xtypes mission to redefine multi-instance management, helping customers maximize the value of the ServiceNow platform by accelerating innovation and improving productivity.
InvestmentPartners
growth-positive
/PRNewswire/ -- xtype, the leading software company for multi-instance management on the ServiceNow platform, today announced it had raised a $21 million...
xtype, a leader in multi-instance management on the ServiceNow platform, has raised $21 million in a Series A funding round led by Norwest Venture Partners, with participation from ServiceNow Ventures and existing investors. This funding will enable xtype to expand its platform globally, offering enhanced real-time visibility, governance, and automation for ServiceNow environments. The investment highlights xtypes innovative approach to managing complex multi-instance environments, attracting a growing number of Fortune 500 companies. The company plans to showcase its advancements at the ServiceNow World Forum in Dallas on October 8. The funding will also support xtypes mission to redefine multi-instance management, ensuring compliance and reducing operational risk for its enterprise customers.
InvestmentPartnersCustomersExpand
growth-positive
ServiceNow CEO Bill McDermott Thinks He’ll Stay Until 2030
ServiceNow Inc. CEO, Bill McDermott, has stated that he has no plans to leave his position until at least the end of the decade. Despite a retraction in the technology industry that has seen many jobs lost, ServiceNow continues to grow rapidly, adding over 2,000 workers in the last year and reporting sales growth in excess of 20%. The company, which sells cloud-based software applications that help businesses organize and automate operations, has doubled in market value since McDermott joined in 2019. McDermott also sits on the boards of Zoom Video Communications Inc. and automaker Fisker Inc.
Management ChangesExpand
growth-positive
ServiceNow Projects Solid Sales, Quelling Slowdown Fears
ServiceNow Inc. has projected solid sales growth for the current quarter, easing concerns about a potential slowdown in corporate IT spending. The companys subscription revenue is expected to be about $2.32 billion in the period ending in December, slightly higher than analysts’ average estimate. ServiceNow sells applications that help companies organize and automate their personnel, customer service and IT operations. The company reported a 27% increase in subscription revenue to $2.22 billion in the third quarter. ServiceNow had 1,789 customers with more than $1 million in annual contract value at the end of the quarter, a 17% increase from the same period a year earlier.
CustomersExpand
growth-positive
ServiceNow Raises Sales Forecast, Bets on Boost From AI
ServiceNow Inc. has raised its annual subscription sales forecast, indicating a strong demand for automation software and artificial intelligence. The company expects subscription revenue to increase by up to 25% to $8.6 billion this year. This is the second consecutive quarter that ServiceNow has raised its full-year guidance for subscription sales. The company has also announced the release of AI tools for code generation and case summarization in collaboration with Nvidia Corp. At the end of the quarter on June 30, ServiceNow had 1,724 customers with more than $1 million in annual contract value, an 18% increase from a year earlier.
CustomersPartnersExpand
growth-positive
Office Tour: ServiceNow Offices - Petah Tikva
Shirli Zamir Design Studio opened up the space for collaborative and productive work at the ServiceNow offices in Petah Tikva, Israel. The design concept was based on the concept of an Israeli neighborhood and incorporated recycled, re-used, and local materials. The design language included tribal-looking partitions and various meeting spaces. The project included an entrance, reception area, conference rooms, training rooms, cafeteria, and neighborhood working area. The design aimed to create a magical workspace that encourages connection and collaboration.
Customers
growth-positive
ServiceNow Appoints Ron Sprinzak as Israel Country Manager
ServiceNow Inc. has appointed Ron Sprinzak as Country Manager in Israel. Sprinzak will be responsible for expanding ServiceNows business operations and growth in Israel. ServiceNow has previously acquired several Israeli companies in the past.
Management Changes
growth-positive
ServiceNow Acquires IT Startup Loom Systems
New York-listed software company ServiceNow Inc. has agreed to acquire IT incident prediction startup Loom Systems Inc. for an undisclosed amount. The acquisition is expected to be completed by the end of the first quarter of 2020. Loom Systems develops an AI-based log analysis platform that helps predict and prevent IT issues in businesses undergoing digital transformation or cloud migration. Only certain Loom Systems employees will join ServiceNow and work from the companys center in Petah Tikva, Israel.
Acquisition
growth-positive
ServiceNow acquires Israeli startup AppSee's IP and talent
ServiceNow has announced its acquisition of the in-app mobile analytics platform and R&D talent of Appsee, an Israel-based application analytics platform company. The financial terms of the deal were not disclosed. With this acquisition, ServiceNow aims to enhance its mobile application and web browser strategy by incorporating deep user analytics into its Now Platform. The addition of Appsee will provide ServiceNow and its customers with insights into user behavior, allowing for more intuitive user experiences and improved digital workflows. The acquisition will also extend ServiceNows presence in Israel. Appsees intellectual property, co-founders, and R&D employees will join ServiceNow to advance its mobile platform strategy.
Acquisition
ServiceNow to Become a Native Mobile Enterprise Cloud Platform with Acquisition of SkyGiraffe
growth-positive
ServiceNow scoops up Neebula for $100M
ServiceNow, a publicly traded IT software company, has acquired Neebula, a startup with software that maintains maps of available IT infrastructure, for $100 million in an all-cash deal. The acquisition will bolster ServiceNows IT Operations Management software and allow Neebula to avoid competing with larger companies. Neebulas capabilities differ from ServiceNows, but together they will provide a more complete way for companies to predict and automate their IT. Neebula had previously integrated with IT service management software from legacy vendors and had customers such as Amdocs, Bechtel, and El Al Airlines. ServiceNows stock was slightly up on the news.
Acquisition
ServiceNow Team
Employee Info
| Employees (range) | 201-500 |
| Exact count | 211 |
| Team members | 4 |
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ServiceNow Internal
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Admin Info
| Confidence | 71/100 |
| Missing | product stage, sector, business model, video or image, funding rounds, markets, not claimed |
| BI Verification | Yamila Silbert |
| Crunchbase | service-now-com |
| Creator | Jenny Sotnik-Talisman |
| Creator email | genys30@yahoo.com |
| Last updater | Maor Perlov |
| Updater email | maor.perlov@sncentral.org |
| Last update | 2022-10-03T00:00:00.000Z |
| Created | 2016-11-08T00:00:00.000Z |
| Status detail | Public on NYSE on Jul, 2012; |