xFind News
2 articles
growth-positive
SupportLogic Acquires xFind and its Precision Answer Engine to Set a New Standard for Support Experience
SupportLogic, a leader in Support Experience (SX) management and post-sales CX observability, has acquired xFind, a pioneer in precision-guided RAG knowledge technology. The technology has been integrated into SupportLogics SX management platform, improving customer support experience by providing accurate answers more quickly. xFinds technology also reduces response times, speeds up troubleshooting and issue diagnosis, and improves resolution accuracy. The acquisition will allow SupportLogic customers to query any organizational data source and receive accurate answers in real-time.
AcquisitionCustomers
growth-positive
הצ'אטבוט של אקספיינד הופך את המידע הארגוני לתשובות...
Israeli company xFind has developed a new artificial intelligence technology that uses GenAI to improve customer support. The technology is already being used by companies such as Innovid and Kaltura, and is attracting interest from other large corporations. xFinds technology uses GenAI to translate customer support queries into precise parameters that yield high-quality results. The company was founded in 2019 and has raised a total of $3 million in pre-seed funding. It is now preparing to raise additional capital.
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