Package.ai
Unified Platform for Last-Mile & Customer Engagement
Startup A Automotive & Mobility Technologies Est. 2016
Total Raised
$14.57M
A
Last Round
$14M
3 rounds
Investors
4
4 public
Team
2
11-50 employees
Confidence
94/100
News
14
articles
About
Package.ai is the an AI platform custom-built for home furnishing retailers and service providers. Powered by conversational AI, workflow automation and last-mile intelligence, it enables brands to improve profitability by holistically managing customer engagement and fulfillment to create an exceptional customer-centric experience. Package.ai is trusted by leading retailers, such as The Dufresne-Spencers Group (DSG), Big Sandy Superstore, Bob Mills Furniture and Don's Appliances. Package.ai was developed by Jenny Labs.
Classification
Sector
Automotive & Mobility TechnologiesLogistics & Transportation ManagementBusiness SoftwareSales & Marketing Solutionse-Commerce Tools
Core Technology
Platforms & InterfacesSoftwareArtificial IntelligenceNatural Language ProcessingChatbots
Target Customer
Commerce & RetailDistribution ChannelsDistributoreCommerce Platforms
Business Model
B2B
Tags
route-optimizationenterprise-solutionschatbotecommercedeliveryartificial-intelligencemobile-applicationsonline-retailerssoftware-applicationsonline-shoppinguser-engagementcustomer-servicelast-milelogisticsnatural-language-processing
Funding & Events
Jan 2025
A Round $14M
Susquehanna Growth Equity (Lead)
Jan 2018
Seed $570K
Nielsen Innovate, toDay Ventures
Dec 2016
Pre-Seed Undisclosed
Shai Rephaeli
News (14)
Sep 9, 2025 · www.prnewswire.com
growth-positive
/PRNewswire/ -- Package.ai, the only AI-based platform unifying customer engagement and last-mile logistics for home furnishing, appliance retailers, and...
Product StageCustomers
Jun 16, 2025 · www.prnewswire.com
growth-positive
/PRNewswire/ -- Package.ai, the only AI-based platform unifying customer engagement and last-mile logistics for home furnishing retailers and service...
CustomersPartners
Jan 23, 2025 · www.calcalistech.com
growth-positive
Platform combines AI and logistics to boost customer satisfaction and loyalty.
InvestmentCustomers
Jan 21, 2025 · www.finsmes.com
growth-positive
Package.ai Raises $14M in Series A Funding
InvestmentCustomersPartners
Nov 19, 2024 · www.prnewswire.com
growth-positive
/PRNewswire/ -- A recent nationwide study shows that 75% of U.S. home-furnishing retailers are hesitant to upgrade to modern technology, citing "rip and...
Partners
growth-positive
Package.AI uses generative AI to boost customer support agent productivity - Parcel and Postal Technology International
Customers
Sep 20, 2023 · www.prnewswire.com
growth-positive
HomeZone Switches to Package.ai and Sees Failed Deliveries Drop 67% and Positive Reviews Grow 450%
CustomersPartners
Jul 6, 2023 · www.prnewswire.com
growth-positive
BostonFAM Sees 33% Rise in Delivery Confirmation Rates and Boosts Customer Engagement Using Package.ai
CustomersPartners
May 3, 2023 · www.prnewswire.com
growth-positive
Bob Mills' NPS Score Soars by Over 50% After Switching to Package.ai
CustomersPartners
Mar 1, 2023 · www.prnewswire.com
growth-positive
Dufresne Spencer Group implements Package.ai to dramatically improve customer happiness and reduce Not-at-Home Failed Deliveries by 42%
CustomersPartnersExpand
Sep 29, 2022 · www.prnewswire.com
growth-positive
Big Sandy Superstore Implemented Package.ai to Automate Operations, Reduce Costs and Boost Customer Engagement
CustomersPartners
Aug 22, 2022 · www.prnewswire.com
growth-positive
Grand Appliance Leverages Package.ai's Customer Messaging and Review Management To Turn Customers into Advocates and Repeat Buyers
CustomersPartners
Jul 22, 2022 · www.prnewswire.com
growth-positive
The Dufresne Group (TDG) Achieves a 239% Increase in Automated Customer Support Workflows Using Package.ai's Conversational AI Engagement Platform Integrated with STORIS ERP
CustomersPartners
Jul 5, 2018 · www.freightwaves.com
growth-positive
Package.AI wants to engage consumers in the package delivery process
CustomersPartners
Details
Product Stage
Released
Employees
11-50
Exact Count
35
District
Center District
Founded
2016
Registrar
515499291
Crunchbase
package-ai
Locations
Yigal Alon Street 94, Tel Aviv-Yafo, Israel
Links
Website
LinkedIn
Twitter
Facebook
Careers
Admin
Last Update
Jan 22, 2025
Verified by
Jenny Sotnik-Talisman
Missing
markets, not claimed
Team (2)
Ziv Fass
Co-founder & CEO
Founder
Yoav Sadeh
Co-founder & CTO
Founder
Internal
Created by
Amit Kupferschmied (amit.kupferschmied@gmail.com)
Created
2017-01-02T00:00:00.000Z
Last editor
Maor Perlov (maor.perlov@sncentral.org)