7Twenty News
2 articles
growth-positive
https://www.jpost.com/israel-news/israeli-start-up-launches-customer-service-into-new-humanless-era-571522
Ra’anana-based start-up 7twenty aims to transform the customer service experience by offering a platform that provides live engagement, biometric identification, self-service, and back office tools. The companys technology allows customers to interact with chatbots and complete tasks such as taking out loans and mortgages without the need for human customer service agents. 7twentys platform is unique in that it combines all these features into one platform. The company is experiencing organic growth and is planning to raise funding to accelerate and expand its activities.
CustomersInvestment
growth-positive
French Bank BNP Paribas to Introduce New Customer Service Automation Technologies
BNP Paribas will implement technologies developed by Israeli startup 7twenty in its customer service online chat system. The deal was signed between BNP Paribas and French distributor Cywyc. The financial terms were not disclosed. 7twentys technology allows customer service providers to combine automatic responses by bots with replies from a human operator. BNP Paribas will first implement the technology in its Paris headquarters and then expand to other offices. 7twentys technology is already used by customers in several countries, including Israels Bank Hapoalim and Israel Discount Bank.
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