Swish.ai

Swish.ai Overview

Swish.ai leverages Agentic AI to enhance enterprise IT and support operations by integrating AI-driven solutions throughout the ticketing lifecycle. The company’s Data Enablement Platform transforms unstructured IT data into actionable insights using technologies such as NLP clustering, process mining, and agent skillset intelligence. This approach simplifies operations, accelerates ticket resolutions, and optimizes workflows. Swish.ai’s suite of intelligent AI agents empowers organizations to achieve autonomous, proactive IT operations: • Swish.ai Self-Service delivers automation and self-service capabilities, significantly reducing ticket volumes and improving user experience. • Swish.ai Orchestrator intelligently routes tickets in real time, matching them to the best-fit agents based on skills and availability to accelerate resolution times. • Swish.ai Advisor provides AI-powered, actionable insights to IT leaders, helping them optimize processes, identify bottlenecks, and enhance decision-making. • Swish.ai MI Detector enables early detection of major incidents, minimizing downtime and mitigating operational risks before they escalate. By streamlining processes and providing real-time intelligence, Swish.ai helps enterprises improve operational performance, reduce costs, and adapt to evolving IT challenges with agility and confidence.

Cumulative Funding Raised Over Time ($)

Latest News

Nov 13, 2021 · www.businesswire.com

Swish.ai Secures $13M Series A Funding to Bring Hyperautomation to Enterprise Service Management

Mar 17, 2021 · www.businesswire.com

Benchmarking study confirms DeepCoding's AI reduces IT Support costs by 25% and slashes resolution times

Aug 7, 2020 · www.prnewswire.com

growth-positive

Jeff Rumburg Appointed DeepCoding's General Manager for North America

Jeff Rumburg, Managing Partner of MetricNet, has been appointed as the General Manager of North America for DeepCoding, an automated ITSM Intelligence Platform. DeepCodings technology combines NLP, Business Process Mining, machine learning, anomaly detection, and pattern recognition to intelligently route tickets and detect and resolve anomalies in the IT environment. Rumburgs appointment is expected to drive the companys growth in the United States and Canada. DeepCoding aims to break the cycle of reactive IT operations and enable proactive and strategic IT management. The company focuses on customer success and targets the Global 2000 market. Rumburg will continue to serve as MetricNets CEO and Managing Partner.

Partners

Apr 1, 2019 · www.analyticsinsight.net

growth-positive

DeepCoding: Modelling Better Business Decisions Via Operational Intelligence Tools

DeepCoding, an Operational Intelligence company, has developed a Delivery Intelligence Platform (DIP) that gathers data from various IT delivery management tools to provide a consolidated view of an organizations IT delivery operation. The platform uses AI technologies to predict and mitigate IT delivery risks. DeepCoding aims to help IT leaders become proactive and eliminate data silos. The company has raised $1.6 million from investors and is working with leading banks, software companies, retail groups, and large hi-tech companies. DeepCodings platform is considered a revolution in the IT industry, offering proactive control tower capabilities and addressing the challenges of rapid change and complex systems.

CustomersInvestment

Sep 6, 2018 · www.newswire.com

growth-positive

DeepCoding Emerges From Stealth Mode During the 2018 Tel Aviv DLD Festival, Unveils Industry's First IT Delivery Intelligence Platform

DeepCoding Ltd, an Operational Intelligence company, has officially launched its AI-driven platform, the DeepCoding IT Delivery Intelligence Platform (DIP). The company has secured $1.6 million in seed funding from venture capital firms StageOne and AxessVentures. DeepCoding leverages AI and data science technologies to predict risks and opportunities within large enterprise IT delivery operations. The platform provides proactive alerts, risk assessment, and recommended mitigation plans to increase delivery efficiency and reduce costs. DeepCoding aims to help IT leaders focus on preventing issues rather than fixing them. The companys vision is to revolutionize IT delivery operations and address the challenges faced by large corporations in this space.

Investment

Funding

Team Members

5

Employees: 11-50

Web & Social Links

Locations

Migdal Hachsharat Hayeshuv - Jabotinsky 9, Floor 7, Bnei Brak, Israel

United Kingdom

United States

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