Minded

Minded Overview

Minded helps customer experience (CX) teams reduce ticket volumes by 50-70% by deploying AI agents trained from the interactions of top-performing human agents. The company’s AI agents integrate seamlessly with CRM systems, help centers, and back-office tools to perform human-level support tasks. Minded’s AI agents can take actions via APIs, access and interpret help center articles, and communicate directly with customers through email and chat, effectively replacing traditional support outsourcing. By learning from historical support tickets, executing multi-party conversations, and automating tasks that typically require human intervention, Minded enables companies—from leading Amazon brands to fintech unicorns—to handle up to 70% of their support workload with greater efficiency and accuracy.

Latest News

Sep 17, 2023 · www.geektime.co.il

growth-positive

הבוט הישראלי הזה לא סתם מעביר אתכם לנציג שירות. הוא גם ייתן לכם זיכוי אם מגיע | גיקטיים

Israeli startup Octo AI is using artificial intelligence (AI) to improve customer service chatbots. The companys AI agents can connect to an organizations CRM systems, databases, and help sections to gather relevant information, including historical data on the customer and past customer service interactions. This allows the bots to make informed decisions during a conversation, such as issuing a refund if necessary. Octo AI claims it can resolve 70% of customer service inquiries without human intervention. The startup was the only Israeli company accepted into the prestigious Y Combinator accelerator.

CustomersInvestment

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Team Members

2

Employees: 1-10

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Tel Aviv District, Israel

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