Notch

growth-positive

Notch.cx, an AI-driven customer support platform, has raised $7 million in a Seed round led by Lightspeed Venture Partners, bringing its total funding to $15 million. The platform autonomously resolves up to 87% of support tickets, significantly reducing costs for its clients in the e-commerce, gaming, and SaaS industries. Since its launch in February 2024, Notch has resolved over 10 million tickets for more than 30 enterprise clients. The company is gaining traction against established players like Fin, Zendesk, and Salesforce due to its unique technology. Notchs TRUE™ Model ensures customers pay only for fully resolved cases, enhancing efficiency and customer satisfaction.

growth-positive

Notch, an insurtech startup, offers insurance products for digital assets, specifically social media accounts. The company was founded by three former Air Force officers and has raised a total of $7 million to date. Notchs first product is insurance for Instagram accounts, with plans to expand to YouTube. The company operates as a Managing General Agent (MGA), meaning it can underwrite and handle claims but is backed by a larger insurance company. Notchs policies are priced based on parameters such as the number of followers and engagement on the account.