SysAid Overview
SysAid Technologies provides customer-driven IT service management (ITSM) solutions available as cloud-based or on-premises software. The companys solutions are built around and aligned with ITIL, the ITSM best-practice framework. SysAid provides one centralized system for information, actions, communication, reporting, support, knowledge, and more. The company orchestrates between different parts of the organization so that good service can be provided in a minimal amount of time, slashing mean time to repair.
Cumulative Funding Raised Over Time ($)
$30.0MNov 2018
Latest News
growth-positive
/PRNewswire/ -- SysAid, a leading provider of AI-first Enterprise and IT Service Management solutions, today announced the launch of its new embedded Workato...
SysAid, a leading provider of AI-first Enterprise and IT Service Management solutions, has launched a new embedded integration with Workato, a market leader in agentic orchestration. This integration allows SysAid customers to connect over 1,000 third-party applications within the SysAid platform, enhancing productivity and streamlining operations across IT, HR, Finance, and Customer Support. The integration is built on a no-code/low-code platform, enabling organizations to automate processes and innovate faster. SysAids new capabilities are designed to deliver automation with speed, scale, and intelligence, and have been validated through a successful beta program. The integration is now available to all SysAid customers worldwide.
Partners
growth-positive
/PRNewswire/ -- SysAid, a leading provider of AI-first Enterprise and IT Service Management solutions, today announced that it has been named in the 2025...
SysAid, a leading provider of AI-first Enterprise and IT Service Management solutions, has been recognized in the 2025 Gartner Magic Quadrant for AI Applications in IT Service Management. This recognition highlights SysAids exceptional customer satisfaction and its role in shaping service management through AI-driven innovation. The company received the highest Overall Score in the May 2025 Gartner Peer Insights Voice of the Customer report for AI in IT Service Management. With over 5,000 customers worldwide, SysAids AI solutions are designed to automate repetitive tasks, allowing IT teams to focus on strategic challenges. The companys recognition in the Magic Quadrant underscores its commitment to delivering impactful service at scale.
CustomersProduct Stage
growth-positive
/PRNewswire/ -- SysAid, a leading provider of IT and Enterprise Service Management solutions, announces the appointment of Oded Karev as head of strategy,...
SysAid, a leading provider of IT and Enterprise Service Management solutions, has appointed Oded Karev as the head of strategy, partnerships, and corporate development. This strategic move aims to accelerate SysAids growth and market presence through strategic alliances and expansion opportunities. Oded Karev brings extensive experience in global corporate strategy and mergers & acquisitions, having previously held leadership roles at Accenture and NICE. His expertise will be instrumental in driving SysAids growth through targeted acquisitions and high-impact partnerships. SysAid is focused on pioneering AI-powered ITSM solutions, enhancing efficiency and agility for organizations. With over 5,000 customers worldwide, SysAid continues to deliver innovative solutions that empower IT teams.
Management ChangesPartners
growth-positive
/PRNewswire/ -- SysAid, a leading provider of Enterprise and IT Service Management solutions, has achieved the highest Overall Score in the May 2025 Gartner®...
SysAid, a leading provider of Enterprise and IT Service Management solutions, has been recognized in the May 2025 Gartner Peer Insights Voice of the Customer report for its AI applications in IT Service Management. The company achieved the highest overall score, reflecting exceptional customer satisfaction and a strong commitment to AI-driven innovation. SysAids Agentic AI enhances its ITSM platform by automating repetitive tasks, reducing ticket volumes, and improving response times. With over 5,000 customers worldwide, SysAid continues to support organizations from small businesses to Fortune 500 enterprises. This recognition underscores SysAids dedication to delivering seamless deployment and outstanding customer support.
Customers
growth-positive
/PRNewswire/ -- SysAid a leading provider of Enterprise and IT Service Management solutions is proud to announce that it has been named a Company of the Year...
SysAid, a leading provider of Enterprise and IT Service Management solutions, has been recognized as the AI Company of the Year in the 2025 Globee® Awards for Artificial Intelligence. This accolade highlights SysAids innovative contributions to AI-driven IT service management through its SysAid Copilot and Agentic AI capabilities. The companys no-code AI Agent Builder allows organizations to create and customize AI Agents easily, enhancing IT operations by automating complex workflows and routine tasks. With over 5,000 customers globally, SysAid partners with a wide range of organizations, from small businesses to Fortune 500 enterprises. The recognition underscores SysAids commitment to advancing AI applications and empowering IT teams to innovate and optimize their operations.
| Sector | Business Software |
Funding
| Total funding | $30M |
| Last funding | $30M |
| Stage | Mature |
| Rounds | 1 |
| Investors | 1 |
Team Members
6
Employees: 201-500
Web & Social Links
| Website | www.sysaid.com |
| Careers | Careers page |
Locations
Sderot Sha'ul HaMelech 37, Tel Aviv-Jaffa, Israel
Av. Ibirapuera, 2907 - Moema, São Paulo - SP, 04029-200, Brazil
135 W 50th St, New York, NY 10020, USA
WELLS HOUSE, 80 Upper Street, London, United Kingdom
Strada Colonel Langa 17, Iași 700259, Romania
80 Atlantic Ave 5th floor, Toronto, ON M6K 1X9, Canada
Carlingford NSW 2118, Australia
Strada Colonel Langa 17, Iași 700259, Romania
Photos & Videos
13 item(s)
SysAid Business
Business models
B2B
Product stage
Released
Employees
201-500
Sector
Business SoftwareIT, R&D & Data SolutionsIT & Network ManagementProduct Development ToolsSoftware Development ToolsTarget Customer
Healthcare & Life SciencesEnterprise & Professional ServicesEducationCore Technology
Platforms & InterfacesSoftwareData StorageCloudTags (13)
saasmobile-applicationscustomer-supportasset-managementcloudsmbsoftware-applicationscloud-basedenterprisesknowledge-technologyenterprise-solutionsnetwork-managementself-serviceGeographic Markets
CanadaUnited KingdomBrazilAustraliaRomaniaUnited StatesSysAid Financials
$30M
Total funding
Undisclosed
Capital raised
$30M
Last funding
Mature
Funding stage
1
Total rounds
1
Investors
Cumulative Funding Raised Over Time ($)
$30.0MNov 2018
Private Equity Funding
Undisclosed Round
Nov 2018
$30M
IGP - Israel Growth Partners
SysAid Lifecycle
Cumulative Funding Raised Over Time
$30.0MNov 2018
All Events
Undisclosed Round
Nov 2018
$30M
IGP - Israel Growth Partners
SysAid News
24 articles
growth-positive
/PRNewswire/ -- SysAid, a leading provider of AI-first Enterprise and IT Service Management solutions, today announced the launch of its new embedded Workato...
SysAid, a leading provider of AI-first Enterprise and IT Service Management solutions, has launched a new embedded integration with Workato, a market leader in agentic orchestration. This integration allows SysAid customers to connect over 1,000 third-party applications within the SysAid platform, enhancing productivity and streamlining operations across IT, HR, Finance, and Customer Support. The integration is built on a no-code/low-code platform, enabling organizations to automate processes and innovate faster. SysAids new capabilities are designed to deliver automation with speed, scale, and intelligence, and have been validated through a successful beta program. The integration is now available to all SysAid customers worldwide.
Partners
growth-positive
/PRNewswire/ -- SysAid, a leading provider of AI-first Enterprise and IT Service Management solutions, today announced that it has been named in the 2025...
SysAid, a leading provider of AI-first Enterprise and IT Service Management solutions, has been recognized in the 2025 Gartner Magic Quadrant for AI Applications in IT Service Management. This recognition highlights SysAids exceptional customer satisfaction and its role in shaping service management through AI-driven innovation. The company received the highest Overall Score in the May 2025 Gartner Peer Insights Voice of the Customer report for AI in IT Service Management. With over 5,000 customers worldwide, SysAids AI solutions are designed to automate repetitive tasks, allowing IT teams to focus on strategic challenges. The companys recognition in the Magic Quadrant underscores its commitment to delivering impactful service at scale.
CustomersProduct Stage
growth-positive
/PRNewswire/ -- SysAid, a leading provider of IT and Enterprise Service Management solutions, announces the appointment of Oded Karev as head of strategy,...
SysAid, a leading provider of IT and Enterprise Service Management solutions, has appointed Oded Karev as the head of strategy, partnerships, and corporate development. This strategic move aims to accelerate SysAids growth and market presence through strategic alliances and expansion opportunities. Oded Karev brings extensive experience in global corporate strategy and mergers & acquisitions, having previously held leadership roles at Accenture and NICE. His expertise will be instrumental in driving SysAids growth through targeted acquisitions and high-impact partnerships. SysAid is focused on pioneering AI-powered ITSM solutions, enhancing efficiency and agility for organizations. With over 5,000 customers worldwide, SysAid continues to deliver innovative solutions that empower IT teams.
Management ChangesPartners
growth-positive
/PRNewswire/ -- SysAid, a leading provider of Enterprise and IT Service Management solutions, has achieved the highest Overall Score in the May 2025 Gartner®...
SysAid, a leading provider of Enterprise and IT Service Management solutions, has been recognized in the May 2025 Gartner Peer Insights Voice of the Customer report for its AI applications in IT Service Management. The company achieved the highest overall score, reflecting exceptional customer satisfaction and a strong commitment to AI-driven innovation. SysAids Agentic AI enhances its ITSM platform by automating repetitive tasks, reducing ticket volumes, and improving response times. With over 5,000 customers worldwide, SysAid continues to support organizations from small businesses to Fortune 500 enterprises. This recognition underscores SysAids dedication to delivering seamless deployment and outstanding customer support.
Customers
growth-positive
/PRNewswire/ -- SysAid a leading provider of Enterprise and IT Service Management solutions is proud to announce that it has been named a Company of the Year...
SysAid, a leading provider of Enterprise and IT Service Management solutions, has been recognized as the AI Company of the Year in the 2025 Globee® Awards for Artificial Intelligence. This accolade highlights SysAids innovative contributions to AI-driven IT service management through its SysAid Copilot and Agentic AI capabilities. The companys no-code AI Agent Builder allows organizations to create and customize AI Agents easily, enhancing IT operations by automating complex workflows and routine tasks. With over 5,000 customers globally, SysAid partners with a wide range of organizations, from small businesses to Fortune 500 enterprises. The recognition underscores SysAids commitment to advancing AI applications and empowering IT teams to innovate and optimize their operations.
growth-positive
/PRNewswire/ -- SysAid, a leading provider of Enterprise and IT Service Management solutions, today announced the launch of its groundbreaking ready-to-use AI...
SysAid, a leader in Enterprise and IT Service Management solutions, has launched its new AI Agents within SysAid Copilot. These AI Agents are designed to automate IT tasks, streamline workflows, and enhance security, marking a significant advancement in ITSM. The AI Agents integrate with tools like Azure AD and Slack, offering intelligent automation previously available only to large enterprises. SysAids AI innovations have already shown transformative results, with 90% of IT professionals reporting improved service delivery. The AI Agent Builder allows IT teams to customize AI Agents without extensive AI knowledge. Early adopters like Scotia Investments have praised the ease of use. SysAids mission is to enhance productivity by integrating AI into everyday IT operations, serving over 5,000 customers globally.
Product StageCustomersPartners
/PRNewswire/ -- SysAid has won a Bronze Stevie Award in the Customer Service Department of the Year category in the 19th annual Stevie Awards for Sales &...
growth-positive
/PRNewswire/ -- SysAid, a global provider of AI-driven IT service management (ITSM) solutions, is thrilled to announce its integration with Lansweeper, a...
SysAid, a global provider of AI-driven IT service management solutions, has announced its integration with Lansweeper, a leader in IT Asset Management solutions. This partnership enhances SysAids ITSM platform by incorporating Lansweepers advanced asset intelligence, providing customers with improved asset visibility and management. The integration, now fully available following a successful beta program, simplifies workflows and enhances IT service quality. It empowers IT teams with real-time asset intelligence, automating processes and improving operational efficiency. SysAid, with over 5,000 customers, partners with organizations worldwide, ranging from small businesses to Fortune 500 enterprises.
PartnersCustomersProduct Stage
growth-positive
/PRNewswire/ -- SysAid, a leading provider of Enterprise and IT Service Management solutions, is thrilled to announce that it is recognized as one of the...
SysAid, a leading provider of Enterprise and IT Service Management solutions, has been recognized as an Emerging Leader in the 2025 Gartner report for AI Knowledge Management Apps/General Productivity. The companys AI-driven automation empowers IT teams to work more efficiently and enhance user experiences. SysAids AI-powered solutions have been praised by customers across various industries, including banking, manufacturing, and consumer goods. The companys next-gen ITSM platform, SysAid Copilot, has shown significant success in reducing ticket handling and resolution times. With over 5,000 customers globally, SysAid continues to drive innovation in IT service management, leveraging AI to boost productivity and user satisfaction.
Customers
growth-positive
/PRNewswire/ -- SysAid, a leading provider of IT and Enterprise Service Management solutions, is pleased to announce its partnership with Softchoice, a...
SysAid, a leading provider of IT and Enterprise Service Management solutions, has announced a partnership with Softchoice, a globally recognized technology solutions provider. This collaboration aims to deliver AI-powered service management solutions to customers worldwide. SysAids Copilot, a set of generative AI capabilities, enhances service experiences by empowering agents and improving user satisfaction. The partnership with Softchoice is expected to accelerate AI adoption and expand SysAids global footprint. Both companies are committed to enhancing IT operations and delivering exceptional digital workplace experiences. This partnership is part of SysAids growth strategy to empower organizations, unlock productivity, and scale innovation.
Partners
growth-positive
/PRNewswire/ -- SysAid, a leading provider of Enterprise and IT Service Management solutions is proud to announce its recognition as one of the Emerging...
SysAid, a leading provider of Enterprise and IT Service Management solutions, has been recognized as one of the Emerging Leaders in the Gartner report for AI Knowledge Management Apps/General Productivity. This recognition highlights SysAids strong market presence and potential for future growth. The companys AI-driven solutions, such as SysAid Copilot, enhance service experiences by empowering agents and improving user satisfaction. SysAids inclusion in the report affirms its position as a trusted partner for organizations seeking transformative ITSM solutions. With over 5,000 customers worldwide, SysAid continues to drive innovation and productivity in the IT service management sector.
growth-positive
/PRNewswire/ -- SysAid, a leading provider of Enterprise and IT Service Management solutions, announced that SysAid Copilot has been named a winner of the 2024...
SysAid, a leading provider of Enterprise and IT Service Management solutions, has been awarded the 2024 Generative AI Product of the Year Award by TMC. This recognition highlights SysAids commitment to leveraging generative AI to revolutionize IT Service Management (ITSM). SysAid Copilot, the award-winning product, automates tasks, answers employee queries, and accelerates issue resolution, thereby enhancing organizational productivity and customer satisfaction. With over 5,000 customers worldwide, SysAid partners with organizations ranging from small businesses to Fortune 500 enterprises. The award underscores SysAids dedication to innovation and delivering exceptional value to its customers.
growth-positive
/PRNewswire/ -- SysAid, a leading provider of Enterprise and IT Service Management solutions today announced its availability in AWS Marketplace, a curated...
SysAid, a provider of Enterprise and IT Service Management solutions, has announced its availability in the AWS Marketplace. This move allows SysAid to reach over 290,000 active buyers, streamlining procurement processes for customers using AWS accounts. The collaboration with AWS Marketplace enhances SysAids market visibility, offering co-selling opportunities and simplifying vendor management. Customers can optimize IT spending by using AWS credits and benefit from consolidated billing. The partnership also ensures adherence to governance and compliance standards, making SysAid accessible to organizations with strict vendor management requirements. SysAids AI-driven service management solutions are used by over 5,000 customers globally, ranging from small businesses to Fortune 500 companies.
Partners
growth-positive
/PRNewswire/ -- SysAid a global leader in Enterprise and IT Service Management solutions today announced it has been named a Sample Vendor in both the Gartner®...
SysAid, a global leader in Enterprise and IT Service Management solutions, has been named a Sample Vendor in Gartners Hype Cycle for IT Management Intelligence, 2024, and Hype Cycle for ITSM, 2024. This recognition highlights SysAids commitment to empowering IT and Operations (I&O) teams with advanced AI solutions. The SysAid Copilot chatbot, which provides AI-driven insights and automation, enhances productivity and simplifies complex tasks for I&O teams. SysAid has also been featured in other Gartner reports, including the Gartner Market Guide for IT Service Management Platforms and Gartner Peer Insights Voice of the Customer for IT Service Management Platforms for Midsize Enterprises. SysAid partners with over 5,000 customers across 140 countries.
growth-positive
/PRNewswire/ -- SysAid, a global leader in Enterprise and IT Service Management solutions, is thrilled to announce that its partnership with BDO in South...
SysAid, a global leader in Enterprise and IT Service Management solutions, has announced a successful partnership with BDO South Africa. BDO South Africa has adopted SysAid Copilot, replacing its legacy ITSM platform to enhance service delivery and operational efficiency through generative AI. The partnership has already shown improvements in IT operations, and BDO plans to expand SysAids use beyond its IT department. This collaboration underscores SysAids growing influence in the ITSM space and its ability to meet the needs of large organizations.
Partners
growth-positive
SysAid appoints Avi Kedmi as new Chief Executive Officer
SysAid has announced the appointment of Avi Kedmi as its new Chief Executive Officer, replacing Co-Founder Sarah Lahav. Avi brings extensive leadership experience from his time at LivePerson and is expected to maximize SysAids business performance and growth potential. The company is confident in Avis ability to lead and create long-term value for customers and stakeholders. SysAid is a service automation company that provides software for IT teams to manage service management. It has over 5,000 customers worldwide.
Management Changes
growth-positive
SysAid Is Again Recognized in Gartner's Magic Quadrant for IT Service Management Tools
SysAid has been positioned as a Niche Player in the Magic Quadrant for IT Service Management Platforms by Gartner. The companys CEO attributes their position to the launch of their AI Service Desk for Microsoft Teams, which aims to empower employees to self-resolve issues and receive service within their work environment. Gartner evaluated SysAid based on completeness of vision and ability to execute. SysAid is a service automation company that provides software for IT teams to manage service management. They have over 5,000 customers and partner with organizations across 140 countries.
Customers
growth-positive
SysAid is recognized as a 2022 Gartner® Peer Insights™ Customers' Choice for IT Service Management Tools
SysAid has been named a Customers Choice in the Gartner Peer Insights Voice of the Customer: IT Service Management Tools. This recognition represents the companys commitment to providing a world-class product and outstanding customer experience. SysAid was previously recognized as a Niche Player in the Magic Quadrant for IT Service Management Tools. The Gartner Peer Insights platform allows IT professionals and decision-makers to read and write ratings and reviews of IT software and services. SysAid partners with organizations across 140 countries and has over 5,000 customers.
Customers
growth-positive
SysAid announces launch of new workflow tool, Workflow Designer
SysAid has launched Workflow Designer, a tool that uses a drag-and-drop UI to make creating workflows easier. The tool helps IT departments create workflows quickly and keep stakeholders in the loop through automatic notifications. It also facilitates interdepartmental communication, which is especially important during the COVID-19 pandemic when many employees are working from home. The release of Workflow Designer is aimed at helping organizations during this challenging time, and there is no additional cost for customers already using SysAid software. The tool works with SysAids service orchestration engine, Automate Joe, to automate parts of the workflow and free up IT administrators time.
CustomersPartners
SysAid CEO Sarah Lahav: "Let's start a movement to teach children empathy"
growth-positive
IT Software Startup SysAid Raises $30 million
SysAid Technologies Ltd. has raised $30 million in funding from IGP Ltd. The company develops an IT service management software that integrates multiple help desk tools into a single service desk. SysAid currently has more than 10,000 customers and 9 million end users worldwide. IGP, founded in 2014, has raised $480 million to date and has 11 companies in its portfolio.
Investment
What's the Impact of DevOps on Business Continuity?
growth-positive
SysAid Recognized as a Leader in the Israel Tech Scene by G2 Crowd
SysAid, a leading provider of help desk and IT service management solutions, has been recognized as one of the top five B2B software companies in Israel by G2 Crowd. The company has a strong customer base and recently opened a new office in Toronto to better support its users. SysAids ranking in the G2 Crowd reflects its commitment to helping sysadmins excel at their work. The company has received accolades from analysts and users, and it is contributing to the state of the B2B Israeli tech scene.
CustomersExpand
growth-positive
IT Service Management In Disruption, Moving Toward Automation
The article discusses the importance of IT service management (ITSM) in the digital economy and the opportunities and challenges faced by companies in this space. It highlights the need for advanced tools that can automate routine IT service requests and provide analytics for solution recommendation or automation. The article mentions that cloud-based ITSM tool makers are encroaching on the domain of traditional tools suppliers. It also discusses the acquisition of DxContinuum by ServiceNow to enhance its machine learning capabilities for problem-solving in IT operations. The article mentions other players in the ITSM market, including ServiceAide, BMC Software, Cherwell Software, and SysAid Technologies. It concludes by stating that young companies are challenging established vendors in the ITSM space and that one or more of them is likely to be a partner for firms transitioning into the digital economy.
PartnersInvestment
SysAid Team
Employee Info
| Employees (range) | 201-500 |
| Exact count | 232 |
| Team members | 6 |
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SysAid Internal
Recent Updates
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Admin Info
| Confidence | 102/100 |
| Missing | markets |
| BI Verification | Jenny Sotnik-Talisman |
| Registrar ID | 513286039 |
| Crunchbase | sysaid |
| Phone | +97235333675 |
| Last updater | Dana Arnon |
| Updater email | dana.arnon@mail.huji.ac.il |
| Last update | 2023-10-05T00:00:00.000Z |
| Created | 2014-11-30T00:00:00.000Z |
| Claimed | Yes |