Totango Overview
Totango is an enterprise customer success solution that enables companies to align around their customers to increase loyalty and customer lifetime value. Totangos solution connects all customer information so that companies can proactively and intelligently engage with their customers to drive adoption, retention, expansion, and referrals.
Cumulative Funding Raised Over Time ($)
$15.5MFeb 2014
$19.3MJul 2011
$27.3MMay 2010
$35.3MSep 2016
$135.3MSep 2021
Latest News
growth-negative
Dozens laid off after Totango and Catalyst merge | CTech
Israeli company Totango and American company Catalyst are laying off dozens of employees one week after announcing their merger. The layoffs are due to an overlap in roles and functions created by the merger. The merger was completed through an exchange of shares, with Totango being the larger company. The combined organization will be led by co-CEOs Alistair Rennie and Edward Chiu, former CEOs of Totango and Catalyst respectively. The company aims to provide a complete solution for managing the entire customer lifecycle.
Acquired-byLayoffs
growth-positive
Totango and Catalyst are merging to build a customer success powerhouse | TechCrunch
Customer success companies, Totango and Catalyst, have announced a merger with the aim of taking on market leader, Gainsight. The deal involves no monetary exchange, but instead focuses on combining the strengths of both companies to build a stronger entity. The merged company will operate under Great Hill, with Catalyst CEO Edward Chiu and Totangos Alistair Rennie serving as co-CEOs. The merger aims to help customers preserve revenue through retention, renewals, and expansion by combining Totango’s enterprise-grade features with Catalyst’s modern interface and AI capabilities.
Acquired-byManagement Changes
growth-positive
Totango to Inspire Teams and Individual Leaders at Customer Success Summit Event
Totango, Inc. has announced the agenda for Customer Success Summit: Teams, a global gathering of customer success practitioners and thought leaders. The company has experienced significant growth since its $100 million Series D funding in September 2021, including an 83% increase in talent. The summit aims to promote strategies for growth and provide hands-on training and coaching for customer success professionals. Attendees will hear from customer success leaders at Aruba, TaskRabbit, Extreme Networks, and Meazure Learning. The event comes at a time when the tech industry is facing economic uncertainties and layoffs, and Totangos platform aims to empower workforces with digital tools to scale their businesses. The summit will take place from September 14-16, 2022, in Miami.
CustomersInvestment
growth-positive
חברת Totango צפויה להכפיל עצמה ומגייסת למעלה ממאה עובדים - וואלה! כסף
Totango, a global leader in customer success management systems, continues to grow at a high pace and announces the recruitment of over 100 new employees. The company recently raised $100 million and currently employs 125 people. Totango expects to double its size in the next year due to high demand for its solutions. The companys unique platform allows organizations to receive real-time feedback on their customers, increase customer satisfaction, and improve revenue by providing better value propositions. Some of Totangos customers include Google, SAP, Sentinal1, Walkme, Zeplin, and Zoom. The company is looking to recruit employees in various departments and roles. Totango emphasizes human capital development and personal relationships, offering growth programs and professional support for its employees.
Expand
growth-positive
"כתבנו במצגת למשקיעים Customer Success עוד לפני שהתחום היה קיים"
טוטנגו, a company specializing in Customer Success, recently raised an additional $100 million in funding and has plans for an IPO in three years. The company aims to serve as a bridge between businesses in the B2B SaaS industry and disrupt the tech industry. Their focus is on ensuring that customers not only purchase their product but also understand its value, leading to increased revenue for the organization. The interview with the CEO, Guy Nirpaz, provides insights into the Israeli tech industry and life in Silicon Valley during the COVID-19 pandemic.
InvestmentPublic Trading
| Sector | Business Software |
Funding
| Total funding | $135.3M |
| Last funding | $100M |
| Stage | D |
| Rounds | 5 |
| Investors | 6 |
Team Members
3
Employees: 51-200
Web & Social Links
| Website | www.totango.com |
| Careers | Careers page |
| App Store | App Store |
| Google Play | Google Play |
Locations
Menachem Begin Road 121, Tel Aviv-Yafo, Israel
79 Madison Ave, Manhattan, New York, NY 10016, United States
1 Twin Dolphin Dr, Redwood City, CA, USA
Photos & Videos
1 item(s)
Totango Business
Business models
B2B
Product stage
Released
Employees
51-200
Sector
Business SoftwareSales & Marketing Solutionse-Commerce ToolsTarget Customer
Enterprise & Professional ServicesService ProvidersEnterprisesCore Technology
Data StorageCloudArtificial IntelligenceTags (15)
cloudmonitoringcustomer-loyaltycustomer-engagementmarketingbig-data-analyticssaascustomer-retentioncustomer-successenterprisesartificial-intelligencecrmbehavior-analyticscustomer-experienceenterprise-solutionsGeographic Markets
GlobalTotango Financials
$135.3M
Total funding
Undisclosed
Capital raised
$100M
Last funding
D
Funding stage
5
Total rounds
6
Investors
Cumulative Funding Raised Over Time ($)
$15.5MFeb 2014
$19.3MJul 2011
$27.3MMay 2010
$35.3MSep 2016
$135.3MSep 2021
Private Equity Funding
D Round
Sep 2021
$100M
Great Hill Partners (Lead)
,
Benhamou Global Ventures, Canvas Prime, Pitango VC
C Round
Sep 2016
$8M
Pitango VC, Canvas Prime, Benhamou Global Ventures, Interwest Partners
B Round
Feb 2014
$15.5M
Gemini, Pitango VC, Canvas Prime, Interwest Partners
A Round
Jul 2011
$3.8M
Gemini, Pitango VC
Seed
May 2010
$8M
Gemini
Mergers & Acquisitions
MNAEvent
Mar 2024
Undisclosed
MNAEvent
Jun 2018
Undisclosed
Totango Lifecycle
Cumulative Funding Raised Over Time
$15.5MFeb 2014
$19.3MJul 2011
$27.3MMay 2010
$35.3MSep 2016
$135.3MSep 2021
All Events
D Round
Sep 2021
$100M
Great Hill Partners (Lead)
,
Benhamou Global Ventures, Canvas Prime, Pitango VC
C Round
Sep 2016
$8M
Pitango VC, Canvas Prime, Benhamou Global Ventures, Interwest Partners
B Round
Feb 2014
$15.5M
Gemini, Pitango VC, Canvas Prime, Interwest Partners
A Round
Jul 2011
$3.8M
Gemini, Pitango VC
Seed
May 2010
$8M
Gemini
MNAEvent
Mar 2024
Undisclosed
MNAEvent
Jun 2018
Undisclosed
Totango News
14 articles
growth-negative
Dozens laid off after Totango and Catalyst merge | CTech
Israeli company Totango and American company Catalyst are laying off dozens of employees one week after announcing their merger. The layoffs are due to an overlap in roles and functions created by the merger. The merger was completed through an exchange of shares, with Totango being the larger company. The combined organization will be led by co-CEOs Alistair Rennie and Edward Chiu, former CEOs of Totango and Catalyst respectively. The company aims to provide a complete solution for managing the entire customer lifecycle.
Acquired-byLayoffs
growth-positive
Totango and Catalyst are merging to build a customer success powerhouse | TechCrunch
Customer success companies, Totango and Catalyst, have announced a merger with the aim of taking on market leader, Gainsight. The deal involves no monetary exchange, but instead focuses on combining the strengths of both companies to build a stronger entity. The merged company will operate under Great Hill, with Catalyst CEO Edward Chiu and Totangos Alistair Rennie serving as co-CEOs. The merger aims to help customers preserve revenue through retention, renewals, and expansion by combining Totango’s enterprise-grade features with Catalyst’s modern interface and AI capabilities.
Acquired-byManagement Changes
growth-positive
Totango to Inspire Teams and Individual Leaders at Customer Success Summit Event
Totango, Inc. has announced the agenda for Customer Success Summit: Teams, a global gathering of customer success practitioners and thought leaders. The company has experienced significant growth since its $100 million Series D funding in September 2021, including an 83% increase in talent. The summit aims to promote strategies for growth and provide hands-on training and coaching for customer success professionals. Attendees will hear from customer success leaders at Aruba, TaskRabbit, Extreme Networks, and Meazure Learning. The event comes at a time when the tech industry is facing economic uncertainties and layoffs, and Totangos platform aims to empower workforces with digital tools to scale their businesses. The summit will take place from September 14-16, 2022, in Miami.
CustomersInvestment
growth-positive
חברת Totango צפויה להכפיל עצמה ומגייסת למעלה ממאה עובדים - וואלה! כסף
Totango, a global leader in customer success management systems, continues to grow at a high pace and announces the recruitment of over 100 new employees. The company recently raised $100 million and currently employs 125 people. Totango expects to double its size in the next year due to high demand for its solutions. The companys unique platform allows organizations to receive real-time feedback on their customers, increase customer satisfaction, and improve revenue by providing better value propositions. Some of Totangos customers include Google, SAP, Sentinal1, Walkme, Zeplin, and Zoom. The company is looking to recruit employees in various departments and roles. Totango emphasizes human capital development and personal relationships, offering growth programs and professional support for its employees.
Expand
growth-positive
"כתבנו במצגת למשקיעים Customer Success עוד לפני שהתחום היה קיים"
טוטנגו, a company specializing in Customer Success, recently raised an additional $100 million in funding and has plans for an IPO in three years. The company aims to serve as a bridge between businesses in the B2B SaaS industry and disrupt the tech industry. Their focus is on ensuring that customers not only purchase their product but also understand its value, leading to increased revenue for the organization. The interview with the CEO, Guy Nirpaz, provides insights into the Israeli tech industry and life in Silicon Valley during the COVID-19 pandemic.
InvestmentPublic Trading
growth-positive
Customer success company Totango lands $100M growth investment - TechCrunch
Totango, a SaaS company that helps track customer engagement, has raised $100 million in Series D funding. The funding round was led by Great Hill Partners, with participation from existing investors. This brings the companys total funding to $132 million since its founding in 2010. Totangos no-code technology allows customers to design, optimize, and run their customer journey, resulting in churn reduction and revenue growth. The company has experienced significant growth, with thousands of companies onboarded and a 3x increase in annual recurring revenue after launching a free version of its software. The funding will be used for product, design, and engineering to meet market demand. Great Hill Partners, a customer of Totango, chose to invest due to the companys ease of implementation and growth potential.
Investment
growth-positive
MarketStar Partners With Totango To Elevate Customer Success
MarketStar has partnered with Totango, the leading platform in customer success management, to enhance its customer success offering. This strategic partnership allows MarketStar to scale its customer success solutions and leverage Totangos customer management platform. The collaboration aims to transform the way XaaS companies manage customer and partner success by optimizing customer adoption, retention, and growth. MarketStars customer success program, combined with Totangos technology and MarketStars knowledge of customer and partner behavior, provides a comprehensive solution for enterprises. The partnership positions MarketStar as a leader in outsourced customer success solutions.
Partners
growth-positive
Israel AI co Totango lands $30m SAP deal
Totango, an Israeli company, has signed a $30 million deal with software firm SAP. Totangos Customer Success system will be installed in SAPs customer support and retention systems worldwide. The deal is unusual for an Israeli startup in terms of both money and extent, involving over 3,000 workstations. Totangos system uses artificial intelligence to provide insights about customer satisfaction and preferences, helping to retain customers and expand business volume. The link between SAP and Totango was made by Nechemia Peres, a managing general partner in Pitango Venture Capital. The cooperation between Totango and SAP is part of the SAP.iO fund, which invests in startups in the early stages.
Partners
growth-positive
Totango Extends Product Leadership in Enterprise Customer Success with the Acquisition of Personity.ai
Totango has announced the acquisition of Personity.ai, expanding its Product and Engineering team. This acquisition strengthens Totangos enterprise Customer Success platform and allows them to meet the needs of their enterprise customers. Totango will leverage enhanced machine learning and artificial intelligence technologies to deliver next-generation Customer Success capabilities. The company now operates five offices worldwide. Totango is a leading Customer Success solution used by companies like Dimension Data, Monster, and Zoom.
PartnersExpand
growth-neutral
http://www.marketwired.com/press-release/totango-closes-funding-round-to-fuel-enterprise-expansion-2246001.htm
Nokia Corporation announces the repurchase of its own shares.
Public Trading
growth-positive
Totango launches Zoe, a customer management Slack bot for teams
Totango, a customer success management company, has launched a Slack bot named Zoe. The bot uses natural language understanding to answer employee questions about customer and company data, and it also facilitates team collaboration. Zoe can provide information about customer metrics and help departments within a company organize their own initiatives to address customer success. The bot has been tested by a select group of Totango customers over the past six months. Totango customers include Autodesk, Zoom, and more than 1,000 other companies. The company has raised $32 million since its founding in 2010.
CustomersPartners
growth-positive
Israeli customer monitoring co Totango raises $8m
Totango, an Israeli customer success monitoring platform company, has announced $8 million in Series C financing led by Benhamou Global Ventures (BGV). The investment will be used to scale sales and marketing operations and build on its suite of customer success solutions. Totango has expanded its roster of enterprise customers and is seen as a leader in the enterprise space. The company aims to provide customer success technology to meet the growing reliance on SaaS and Cloud products by enterprises.
Investment
N/A
http://www.marketwired.com/press-release/totango-innovates-customer-success-management-with-next-generation-salesforce-integration-2055480.htm
Nokia Corporation announces the repurchase of its own shares.
growth-positive
Totango Picks Up $15.5M More To Grow Its Product Focused On Preserving SaaS Customer Value
Totango, a company that helps SaaS companies track customer engagement, has raised a $15.5 million Series B round of funding. The funding was led by Canvas Venture Fund and InterWest Partners, with participation from Pitango Venture Capital and Gemini Israel Ventures. Totangos solution involves using a sensor-like network to track individual customer actions and identify issues. The company plans to use the funding to further expand its operations. Totango previously raised a $3.8 million Series A round in 2011.
Investment
Totango Team
Employee Info
| Employees (range) | 51-200 |
| Exact count | 180 |
| Team members | 3 |
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Totango Internal
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Admin Info
| Confidence | 102/100 |
| Missing | markets |
| Registrar ID | 514437995 |
| Crunchbase | totango |
| Last updater | Jenny Sotnik-Talisman |
| Updater email | jenny.sotnik@sncentral.org |
| Last update | 2022-09-01T00:00:00.000Z |
| Created | 2013-07-08T00:00:00.000Z |
| Claimed | Yes |