Tymely Overview
Tymely is a customer service provider that uses a combination of people and artificial intelligence to offer exceptional outsourced customer service to e-commerce brands. Tymely's services stand out from other solutions in terms of quality, speed, and cost effectiveness. Tymely's AI technology automatically answers customer inquiries from text channels like email and web forms and takes all the necessary actions to fully resolve the ticket. Tymely prioritizes understanding the customer's needs and providing a full resolution to their inquiries.
Cumulative Funding Raised Over Time ($)
$7.0MSep 2022
$7.0MSep 2024
Latest News
growth-positive
הסטארטאפ Tymely, שמפתח מערכת AI לפתרון פניות לשרות לקוחות, מגייס עובדים - וואלה! כסף
טיימלי, a customer service solution provider, focuses on understanding customer needs and providing personalized resolutions. The company employs cloud experts and utilizes technologies like React and Python. Unlike other AI products, Timely uses a human-in-the-loop methodology, with representatives checking and correcting NLP model decisions in real-time. Timely has gained a large client base and serves four international companies. The company is currently looking to expand its development team, hire a product leader, a product analyst, and a customer success manager.
Expand
growth-positive
Tymely raises $7 million to fix “broken” eCommerce customer service
Israeli company Tymely has raised $7 million in funding to improve its AI-based outsourced contact center for text channels. The company plans to enhance its natural language understanding (NLU) technology and recruit a salesforce to scale the business. Tymelys hybrid AI-and-people-based contact center aims to address the shortcomings of AI in customer service. Despite billions of dollars invested in chatbots, 90% of inquiries still require human agents. Tymely uses NLP models to understand customer language and provide tailored responses. The funding round included participation from Hetz Ventures and DESCOvery. Tymely was founded by Ohad Rozen and Roy Penn, who have previous success in the startup space.
InvestmentExpand
| Sector | Business Software |
Funding
| Total funding | $7M |
| Last funding | Undisclosed |
| Stage | Seed |
| Rounds | 2 |
| Investors | 3 |
Team Members
2
Employees: 11-50
Web & Social Links
| Website | www.tymely.ai/ |
| Careers | Careers page |
Locations
Ha-Kalir St 18, Tel Aviv-Yafo, Israel
Photos & Videos
No files yet
Tymely Business
Business models
B2B
Product stage
Released
Employees
11-50
Sector
Business SoftwareIT, R&D & Data SolutionsProject Management & CollaborationData Analysis & Decision SupportTarget Customer
Commerce & RetailDistribution ChannelseCommerce PlatformsCore Technology
Artificial IntelligenceGenerative AINatural Language ProcessingChatbotsDeep LearningTags (3)
chatbotecommercenatural-language-processingTymely Financials
$7M
Total funding
Undisclosed
Capital raised
Undisclosed
Last funding
Seed
Funding stage
2
Total rounds
3
Investors
Cumulative Funding Raised Over Time ($)
$7.0MSep 2022
$7.0MSep 2024
Private Equity Funding
Undisclosed Round
Sep 2024
Undisclosed
Ibex Investors
Seed
Sep 2022
$7M
Hetz Ventures (Lead)
,
The D. E. Shaw group
Tymely Lifecycle
Cumulative Funding Raised Over Time
$7.0MSep 2022
$7.0MSep 2024
All Events
Undisclosed Round
Sep 2024
Undisclosed
Ibex Investors
Seed
Sep 2022
$7M
Hetz Ventures (Lead)
,
The D. E. Shaw group
Tymely News
2 articles
growth-positive
הסטארטאפ Tymely, שמפתח מערכת AI לפתרון פניות לשרות לקוחות, מגייס עובדים - וואלה! כסף
טיימלי, a customer service solution provider, focuses on understanding customer needs and providing personalized resolutions. The company employs cloud experts and utilizes technologies like React and Python. Unlike other AI products, Timely uses a human-in-the-loop methodology, with representatives checking and correcting NLP model decisions in real-time. Timely has gained a large client base and serves four international companies. The company is currently looking to expand its development team, hire a product leader, a product analyst, and a customer success manager.
Expand
growth-positive
Tymely raises $7 million to fix “broken” eCommerce customer service
Israeli company Tymely has raised $7 million in funding to improve its AI-based outsourced contact center for text channels. The company plans to enhance its natural language understanding (NLU) technology and recruit a salesforce to scale the business. Tymelys hybrid AI-and-people-based contact center aims to address the shortcomings of AI in customer service. Despite billions of dollars invested in chatbots, 90% of inquiries still require human agents. Tymely uses NLP models to understand customer language and provide tailored responses. The funding round included participation from Hetz Ventures and DESCOvery. Tymely was founded by Ohad Rozen and Roy Penn, who have previous success in the startup space.
InvestmentExpand
Employee Info
| Employees (range) | 11-50 |
| Exact count | 38 |
| Team members | 2 |
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Tymely Internal
Recent Updates
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Admin Info
| Confidence | 89/100 |
| Missing | video or image, markets, not claimed |
| BI Verification | Dana Arnon |
| Registrar ID | 516503430 |
| Creator | Dana Arnon |
| Creator email | dana.arnon@mail.huji.ac.il |
| Last updater | Dana Arnon |
| Updater email | dana.arnon@mail.huji.ac.il |
| Last update | 2023-03-26T00:00:00.000Z |
| Created | 2022-09-19T00:00:00.000Z |