Tymely News
2 articles
growth-positive
הסטארטאפ Tymely, שמפתח מערכת AI לפתרון פניות לשרות לקוחות, מגייס עובדים - וואלה! כסף
טיימלי, a customer service solution provider, focuses on understanding customer needs and providing personalized resolutions. The company employs cloud experts and utilizes technologies like React and Python. Unlike other AI products, Timely uses a human-in-the-loop methodology, with representatives checking and correcting NLP model decisions in real-time. Timely has gained a large client base and serves four international companies. The company is currently looking to expand its development team, hire a product leader, a product analyst, and a customer success manager.
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growth-positive
Tymely raises $7 million to fix “broken” eCommerce customer service
Israeli company Tymely has raised $7 million in funding to improve its AI-based outsourced contact center for text channels. The company plans to enhance its natural language understanding (NLU) technology and recruit a salesforce to scale the business. Tymelys hybrid AI-and-people-based contact center aims to address the shortcomings of AI in customer service. Despite billions of dollars invested in chatbots, 90% of inquiries still require human agents. Tymely uses NLP models to understand customer language and provide tailored responses. The funding round included participation from Hetz Ventures and DESCOvery. Tymely was founded by Ohad Rozen and Roy Penn, who have previous success in the startup space.
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