Uniphore

growth-negative

Uniphore Technologies, a conversational automation start-up, has laid off 10% of its global workforce, which amounts to 76 employees. This is the second round of layoffs for the company, which became a unicorn in February 2022 after raising $400 million. The layoffs affected the companys operations in India, the US, Europe, Israel, the Middle East, and parts of Asia.

growth-positive

Israeli technology company Jacada is being acquired by US company Uniphore. The financial details of the deal were not disclosed. Jacada, founded in 1990, specializes in the automation of customer service processes. The acquisition will position Jacada as a development and excellence center in Herzliya. Uniphore, based in Palo Alto, California, is active in artificial intelligence for customer service. The acquisition will enable businesses to automate key interactions and achieve digital transformation. The market is currently fragmented with various point solutions, and the acquisition aims to address this issue. The Jacada team, intellectual property, and products will become part of Uniphore upon completion of the deal.