Veego Software

Veego Software Overview

Veego Software develops solutions designed to improve the connected home experience by providing internet service providers with ongoing visibility of all home devices and the services running on them. The company's context-aware solution quantifies every user's experience with each connected device and its service in real time. From its vantage point in the home router and with support from the cloud, Veego automatically detects faults and behavior anomalies, analyzes the root cause both within and beyond the home, and resolves problems before users encounter them. Veego also bolsters customer support by facilitating self-care and arming customer service representatives with assessments and effective action recommendations designed to deflect and shorten support calls, reduce truck rolls, and eliminate unnecessary hardware replacements. In addition, the Veego cloud continuously collects vast volumes of device, service performance, and experience data across the entire user base for valuable analysis and insights.

Cumulative Funding Raised Over Time ($)

Latest News

Feb 1, 2023 · martechseries.com

growth-positive

Veego Wins Juniper Award as Customer Data Platform Solution

Veego Software, a global leader in connected-home dynamic contextual intelligence, has been named the Best Customer Data Platform Solution – Platinum Winner by Juniper Research. The award recognizes Veegos contributions to the industry and its potential for future impact. Veego provides communication service providers (CSPs) with solutions for holistic customer care and optimized network operations. The companys platform uses AI and advanced analytics to provide CSPs with visibility into their subscribers connected home and all its affecting conditions, supporting technical and customer service teams with autonomous problem resolution and recommendations.

CustomersPartners

Dec 1, 2022 · www.forbes.com

growth-positive

Council Post: Understanding Self-Care Technology: How It Supports Users And CSPs

The article discusses the shift towards self-care technology in customer service, particularly in technical support. It highlights the benefits of self-care technology, including cost efficiency, always-on support, and more strategic conversations. The article also suggests that AI can play a significant role in self-care technology, with its ability to monitor service usage, detect problems, and arrive at resolutions autonomously. However, it also notes that human intervention will still be necessary in some cases. The article suggests ways to incorporate self-care into customer support, such as creating FAQs based on real-world challenges and providing support teams with visibility.

Customers

Nov 23, 2022 · martechseries.com

growth-positive

Veego Helps Telcos Overcome Subscriber Onboarding Issues

Veego Software, a leader in connected-home dynamic contextual intelligence, has introduced advanced features in its AI-powered platform to assist Communication Service Providers (CSPs) in providing a smoother onboarding process for new Internet subscribers. The platform, Veego Engage, allows marketing, network, and customer experience departments to calculate and monitor Quality of Experience (QoE) measurements. The softwares intelligence offers autonomous functionality to create a more pleasant customer experience. Veego addresses connectivity issues with a new technology called Dynamic Contextual Intelligence (DCI), which oversees the user experience from the start of their service engagement.

CustomersPartners

Aug 24, 2021 · www.calcalistech.com

growth-positive

Veego raises $13 million Series A to help connected smart homes with actionable insights

Veego Software has raised $13 million in funding for its Series A round led by Magenta Venture Partners. The funding will be used to expand its connected home experience solutions. Veegos platform optimizes the internet user experience in connected homes by continuously measuring user engagements with web-based devices and services. The company provides Communication Service Providers (CSPs) with Application-level Home Quality of Experience data and actionable insights. Veego has also announced a partnership with Japanese telecom operator Rakuten Mobile. The funding will be used to bring additional telecom operators on board.

InvestmentPartnersCustomers

Jul 23, 2020 · www.pr.com

growth-positive

Veego Endows ISPs with Context-Aware, End-to-End Visibility and Insights That Improve the QoE of Home Internet Users

Veego Software has announced the general availability of Veego 2.0, which provides Internet Service Providers (ISPs) with breakthrough capabilities for understanding and enhancing the Quality of Experience (QoE) in the Connected Home. Veego 2.0 allows ISPs to measure the efficiency of every internet session and continuously monitor and score each users QoE. It also automatically identifies and resolves problems that cause a decline in QoE, either on its own or by passing the analysis to the ISPs Customer Care Center. Veego 2.0 also offers Proactive Care, allowing ISPs to engage with customers proactively and prevent dissatisfaction and churn. The software generates valuable data for analysis and insights. Veego 2.0 is commercially available to ISPs.

CustomersPartners

Funding

Team Members

3

Employees: 11-50

Web & Social Links

Locations

HaYetsira 3, Ramat Gan, Israel

1820 Avenue N, Brooklyn, NY, USA

Photos & Videos

1 item(s)

Veego Software Internal

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