Veego Software News
7 articles
growth-positive
Veego Wins Juniper Award as Customer Data Platform Solution
Veego Software, a global leader in connected-home dynamic contextual intelligence, has been named the Best Customer Data Platform Solution – Platinum Winner by Juniper Research. The award recognizes Veegos contributions to the industry and its potential for future impact. Veego provides communication service providers (CSPs) with solutions for holistic customer care and optimized network operations. The companys platform uses AI and advanced analytics to provide CSPs with visibility into their subscribers connected home and all its affecting conditions, supporting technical and customer service teams with autonomous problem resolution and recommendations.
CustomersPartners
growth-positive
Council Post: Understanding Self-Care Technology: How It Supports Users And CSPs
The article discusses the shift towards self-care technology in customer service, particularly in technical support. It highlights the benefits of self-care technology, including cost efficiency, always-on support, and more strategic conversations. The article also suggests that AI can play a significant role in self-care technology, with its ability to monitor service usage, detect problems, and arrive at resolutions autonomously. However, it also notes that human intervention will still be necessary in some cases. The article suggests ways to incorporate self-care into customer support, such as creating FAQs based on real-world challenges and providing support teams with visibility.
Customers
growth-positive
Veego Helps Telcos Overcome Subscriber Onboarding Issues
Veego Software, a leader in connected-home dynamic contextual intelligence, has introduced advanced features in its AI-powered platform to assist Communication Service Providers (CSPs) in providing a smoother onboarding process for new Internet subscribers. The platform, Veego Engage, allows marketing, network, and customer experience departments to calculate and monitor Quality of Experience (QoE) measurements. The softwares intelligence offers autonomous functionality to create a more pleasant customer experience. Veego addresses connectivity issues with a new technology called Dynamic Contextual Intelligence (DCI), which oversees the user experience from the start of their service engagement.
CustomersPartners
growth-positive
Veego raises $13 million Series A to help connected smart homes with actionable insights
Veego Software has raised $13 million in funding for its Series A round led by Magenta Venture Partners. The funding will be used to expand its connected home experience solutions. Veegos platform optimizes the internet user experience in connected homes by continuously measuring user engagements with web-based devices and services. The company provides Communication Service Providers (CSPs) with Application-level Home Quality of Experience data and actionable insights. Veego has also announced a partnership with Japanese telecom operator Rakuten Mobile. The funding will be used to bring additional telecom operators on board.
InvestmentPartnersCustomers
growth-positive
Veego Endows ISPs with Context-Aware, End-to-End Visibility and Insights That Improve the QoE of Home Internet Users
Veego Software has announced the general availability of Veego 2.0, which provides Internet Service Providers (ISPs) with breakthrough capabilities for understanding and enhancing the Quality of Experience (QoE) in the Connected Home. Veego 2.0 allows ISPs to measure the efficiency of every internet session and continuously monitor and score each users QoE. It also automatically identifies and resolves problems that cause a decline in QoE, either on its own or by passing the analysis to the ISPs Customer Care Center. Veego 2.0 also offers Proactive Care, allowing ISPs to engage with customers proactively and prevent dissatisfaction and churn. The software generates valuable data for analysis and insights. Veego 2.0 is commercially available to ISPs.
CustomersPartners
growth-positive
Veego Gives Eyes to ISPs, Enabling Automatic Detection and Repair of Smart Home Problems
Veego, an Israel-based startup, has announced a breakthrough capability that continuously monitors and resolves malfunctions in smart home devices and services. The company aims to improve the customer experience in the growing smart home market. Veegos technology allows ISPs to detect and analyze behavior aberrations and problems in real-time, reducing support costs and improving customer satisfaction. By applying AI and advanced technologies, Veego aims to establish order in the smart home market and provide cost reductions for ISPs. The article highlights the challenges faced by ISPs in supporting smart home users and the potential for Veegos solution to address these issues.
CustomersPartners
growth-positive
AI device defect detection co Veego raises $5m
Veego, an Israeli AI device defect detection company, has completed its $5 million seed funding round with the addition of Robert Bosch Venture Capital GmbH (RBVC). The funding will enable Veego to deliver innovative products to the rapidly growing connected-home industry. Veegos AI technology detects, analyzes, and repairs connected-home device and system problems before customers even notice them. RBVC sees Veegos technology as a game-changer for customer service and IoT device manufacturers. The article was published on May 21, 2019.
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