VoiceSense News
6 articles
growth-positive
Perisai Paves the Way in Asia - Introducing Voice and Behavioral Risk Assessment for Insurance and Health Sectors. | India Shorts
Voicesense and Bizbaz have announced a joint product called Perisai, designed for insurance, reinsurance, health, and wellness companies. Perisai provides actionable behavioral insights about customers, including risk-taking attitudes and fraudulent probabilities. It also offers information about health and wellness conditions. The product will launch in Asia first, followed by European and U.S. rollouts. The joint venture plans to expand into various sectors in Asia. Bizbaz, backed by HSBC Asset Management, has taken an equity position in Voicesense. Voicesense is a vocal biomarker company that uses machine learning for predictive behavior patterns and wellness assessments. Bizbaz aims to improve the risk assessment process using digital footprints and behavioral sciences.
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Exploring the Power of Predictions with Voicesense
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Voicesense AI-based call center solution throws down a challenge to competitors - InfotechLead
Voicesense, a provider of speech analytics and call center solutions, has announced predictive analytics-based enhancements to its call center offering. The new version provides call center operators with an automated framework for predicting customer and agent behaviors during live operations. The AI-based solution analyzes live or pre-recorded audio to generate behavioral predictive analytics based on personality tendencies. This real-time, automated analysis improves decision making and can be used in various industries. Voicesense competes with leading call center analytics providers like NICE, Verint, and Call Miner. The company is currently offering a proof-of-concept trial for its new version of the solution.
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Voicesense Adds Predictive Analytics to Call Center Offerings
Voicesense, a provider of voice-based predictive analytics solutions, has added predictive analytics to its call center offering. The technology analyzes more than 200 prosodic parameters of each persons speech to create personal profiles and predictive scores for customers. It provides go/no-go indications for outbound calls and real-time indicators for dissatisfied customers during inbound calls. The new version also includes monitoring of customer interactions, evaluation of call center performance, and identification of agent burnout and attrition risks. The company expects impressive results and wider demand from proof-of-concept trials currently underway in the telco and financial service sectors. The Voicesense application can be integrated on premises or in the cloud with other systems.
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growth-positive
VoiceSense Launches Speech-based Predictive Analytics Solution for Human Resources
VoiceSense, a provider of speech-based predictive analytics solutions, has launched a new product for human resources. The solution aims to streamline recruitment processes by automatically filtering large volumes of applicants and providing a shortlist of the most relevant candidates for a position. The technology works by analysing the prosodic parameters of a persons speech, such as intonation, pace and emphasis, and builds an AI-driven personality profile of an individuals working characteristic. The solution can also be used to monitor and track the well-being of staff and get alerted to early signs of attrition, dissatisfaction and other changes in an employees state of mind.
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VoiceSense Wins Speech Technology Magazine's 2018 Speech Industry Star Performer Award
VoiceSense has won Speech Technology Magazines 2018 Star Performer Award for its speech-based predictive analytics technology. The companys technology analyzes speech patterns to build AI-driven personality profiles that forecast behavioral tendencies. VoiceSenses technology is language- and culture-independent, and it is used in various markets including customer analytics, financial services, healthcare, and call centers. The company expects to make customer announcements in the coming months.
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