Aquant Technologies News
9 articlesAquant Tackles Complex Equipment Challenges with Personalized AI, Delivering Custom Recommendations to Enhance Service Team Performance
growth-positive
Aquant Wins "2023 Technology Innovation Leadership Award" From Analyst Firm Frost & Sullivan - Aquant
Aquant, an AI software vendor providing customer service solutions, has been awarded the 2023 Technology Innovation Leadership Award by Frost & Sullivan. The award recognizes Aquants leadership in the North American service intelligence industry. Aquants Service Co-Pilot platform, a Generative AI service tool, was specifically recognized for its ability to improve machine uptime and enhance customer experience. Companies like Hologic, Ricoh, and Canon use Aquants services to improve their operations.
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Aquant Expands Offering of Service Hero App for Technicians Who Service Commercial Kitchen Appliances
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Customer service automation platform Aquant raises $70M
Aquant, an AI platform for customer service, has raised $70 million in a Series C funding round. The funding will be used to support product development and expand the companys teams in the U.S., Europe, and Israel. Aquant aims to provide service leaders and teams with proactive and on-demand information by transforming unstructured data into structured data. The platform helps identify service challenges and provides recommendations for solutions. Aquants competitors in the customer service automation market include Cleverly.ai, Kustomer, Directly, Zinier, TechSee, and CareAR. The company has over 30,000 users, including The Home Depot and Siemens Healthineers. Aquants funding round was led by Qumra Capital, Insight Partners, and Pitango Growth, with participation from Lightspeed Venture Partners and Angular Ventures.
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growth-positive
Aquant raises $30 million for AI that gives customer service agents mission-critical data
Aquant, a company founded by former colleagues at ClickSoftware, has raised $30 million in a series B funding round. The investment will support the companys growth and enable it to meet market demand. Aquant uses AI and machine learning to unify and analyze organizational data from various sources, helping companies in manufacturing, utilities, and telecom sectors improve their service delivery. The companys platform captures insights from customer comments and field technician notes, providing prescriptive insights to service teams. Aquants clients have experienced significant improvements in efficiency and cost savings. The global customer service automation market is expected to reach $6.23 billion by 2022. Aquants investors include Insight Partners, Lightspeed Venture Partners, Angular Ventures, and Silvertech Ventures.
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growth-positive
Industrial AI Startup Aquant Raises $10 Million
New York-based industrial AI startup, Aquant Technologies Ltd., has raised $10 million in a funding round led by Lightspeed Venture Partners. The company develops and markets machine learning software that mines historical data to provide insights that can shorten machinery downtime. Aquants customers include Home Depot and 3D Systems. The funding will support the companys growth and expansion. Aquant was founded in 2016 by CEO Shahar Chen and COO Assaf Melochna.
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Press Releases Archive - Digital Journal
Press Releases Archive - Digital Journal
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Aquant Introduces 'Uptime as a Service' to Combat Field Service Industry's $53bn Yearly Loss
Aquant.io, a company created by field service industry experts, aims to reduce the number of repeat visits by field service technicians in the US. Research reveals that unnecessary repeat visits cost service companies $53 billion per year. Aquants unique technology uses artificial intelligence and machine learning to predict faults, diagnose issues, and recommend corrective actions, ultimately reducing product downtime and cost for service companies. Aquants CEO, Shahar Chen, states that their solution provides Uptime as a Service and has the potential to save customers millions of dollars annually. The company operates in various industries including automotive, office equipment, HVAC, aviation, industrial equipment, healthcare, and manufacturing.
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